Hey, Maestro (yes, you)

Our customer service quality assurance software helps managers empower agents to construct exceptional customer experiences

Why do we exist?

There are more conversations, more channels, and higher customer expectations than there've ever been. We did the math...and (in short) support teams are harder to manage. So we built Maestro to help managers improve their teams. See what our customers have to say, or request a trial.

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Customer stories

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Quotes from our Maestros

Maestro allows for seamless grading and review with the ticket and grades sitting side-by-side in addition to allowing the agent to see the scorecard they're graded on right within the review. Agents feel more empowered and energized to resolve any areas of improvement on their own with Maestro.

Eric Komo

,

Leadpages

,

Technical Trainer

Like so many other companies we started with a complicated mess of Google spreadsheets and a roundabout feedback loop. The MaestroQA integration has helped us decrease our audit time by 50% in most channels with an easy automation, search feature and side-by-side functionality.

Sir Nick Martin

,

Harry’s

,

Manager of Customer Experience Operations

Not only has it made my job easier by simplifying my workflow, its enhanced the agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores.

Valerie Figueroa

,

NoonHome

,

Maestro allows for seamless grading and review with the ticket and grades sitting side-by-side in addition to allowing the agent to see the scorecard they're graded on right within the review. Agents feel more empowered and energized to resolve any areas of improvement on their own with Maestro.

Eric Komo

,

Leadpages

,

Technical Trainer

Like so many other companies we started with a complicated mess of Google spreadsheets and a roundabout feedback loop. The MaestroQA integration has helped us decrease our audit time by 50% in most channels with an easy automation, search feature and side-by-side functionality.

Sir Nick Martin

,

Harry’s

,

Manager of Customer Experience Operations

Not only has it made my job easier by simplifying my workflow, its enhanced the agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores.

Valerie Figueroa

,

NoonHome

,

Maestro is super-flexible and lets you filter by ticket tags and a whole host of other useful information to give you the exact tickets you'd like to review. This is a quality product made by quality people to provide quality assurance and feedback to your team on their tickets. Check it out!

Matt Dale

,

Illuminate Education

,

VP Customer Support

While they may be a business, they are also people who care about the success of their customers.

Steph Jacobson

,

LevelUp

,

QA Coordinator

Maestro is amazing. With Maestro we have been able to raise our satisfaction score while continuing to scale our team. Maestro allows for our QA team to stay organized and easily pull reports based on teams and agents.

Mimi Nguyen

,

FabFitFun

,

Project Manager

This app has allowed us to not only save time, but give much more detailed feedback and allows agents to track their progress over time in more specific areas. We've used this to help identify their specific strengths so they can better cross-train each other.

Chaely Chartier

,

Crowdrise

,

Customer Support Manager

It's not only easy for the quality team to score tickets, but the feedback is presented in a way that makes it easily digestible for agents. We tested other software, but the ease of the tool and the attentiveness of the Maestro team from the initial trial to the on-boarding process with our account manager sealed the deal.

Brendan Hannigan

,

Watchgang

,

Head of Member Success

We just launched our QA program within the last 6 months and Maestro has made it the most effortless transition. It's easy to navigate, flexible for our particular needs, and the feedback has helped our team leads better train our offshore team, our offshore agents become more confident in their interactions with customers, and our CSAT is at an all time high.

Lauren Manser

,

MeUndies

,

Quality Assurance

MaestroQA really feels like the tool we would have built had we tried to build one internally. The team has thought ahead to cover many many edge cases, simplifying what could be a very complex process. Their customer success team is excellent, helping to push us forward and achieve our goals with minimal time wasted coming up to speed on the product.

Ben McCormack

,

FullStory

,

Head of Support

I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar.

Jessica Bright

,

PlanGrid

,