Empathy and Authenticity: Two Customer Service Skills that Increase CSAT + Customer Loyalty

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We dug into the data to determine which customer service skills drive accurate results, examining over 265,000 interactions from 80+ top brands (and their scorecards). We're sharing key takeaways with you.

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Which Customer Service Skills Correlate with CSAT?

We share the biggest three soft skills that impacted CSAT

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