The Ultimate Guide to Agent Retention

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It’s hard to deliver amazing customer experiences when agents feel disengaged.

In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

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Raising Your Coaching Game

We provide a 5-point checklist from other expert coaches to improve your next coaching session.

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Recognizing your agents

4 remote-friendly ways to recognize and reward top performing agents.

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Empowering Agents with Performance Data

Keep agents engaged by giving them the ownership over their performance and promotion paths.

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