The Ultimate Guide to CX QA Scorecards

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Scorecards are the foundation of your QA program.

Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to help.

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Two scorecard building checklists

One to build your first scorecard, and one for updating existing scorecards

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Insights from other CX professionals

Examples of how to build scorecards for both speed and ease of grading

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Actionable strategies

Tips to optimize your QA grading process

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