Hootsuite’s entire support team used to be located in one office – everyone worked in the same room. But they went through a phase of rapid growth that added four offices, scattering the team across the globe into unique time zones.
Inconsistencies arose in the quality and type of support that customers were getting from each office. They implemented a QA program to:
This webinar will walk you through how Hootsuite dealt with quality and consistency while growing into a global team.
The tools and processes Hootsuite put in place to ensure seamless communication across a global team 👈
The relationship between onboarding, QA, ongoing training, and constant product updates
And so much more✨🦄🌌