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Differentiate Your Company With Directed, High-Quality Customer Service

March 25, 2019

In a time when anyone with a computer and an idea (and basic coding skills) can start a business, excellent customer service is non-negotiable. Customers with endless options consistently choose companies that deliver exceptional experiences.

Support managers know this, but with countless levers they could pull to improve customer experience, they have no idea which will make the biggest impact.

We analyzed over 150,000 agent interactions, and created this comprehensive guide on which agent behaviors lead to an increase in Customer Satisfaction, and the customer experience as a whole.

Inside you'll find takeaways like: 

The correlation between agent soft skills and CSAT by channel πŸ‘ˆ

Which technical actions are most correlated with happy customers

And so much moreβœ¨πŸ¦„πŸŒŒ