Coach agents to succeed
Create a coaching culture that empowers agents to deliver industry-leading customer service.
Built-in coaching platform
LMS integrations that close the feedback loop
Screen Capture to see how agents handle tickets
Built-in Appeals processes
Automate manual & repetitive tasks
Spend more time analyzing CX insights instead of finding tickets to grade.
Automate grading assignments
Standardize (and customize) your scorecards
Instant grade sharing
Filter based on tags
Collect strategic insights on CX gaps
Uncover actionable insights with robust reports that go beyond CSAT.
Correlate CSAT with Quality across the team
Identify knowledge base and training gaps
Analyze interactions that drive low CSAT or churn
Pinpoint CX process improvements
I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar.
Customer Support Manager