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AI & Technology in CX

From Checklists to Conversation Intelligence: How AI Is Redefining Quality in Insurance

Discover how AI-powered QA is transforming insurance quality assurance by improving compliance, claims accuracy, and driving cross-functional insights.

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Quality Assurance

Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.

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What 400 Mystery Shopper Calls Just Taught Us About Quality in the Insurance Industry

What 400 mystery shopper calls revealed about agent communication, trust gaps, and quality in today’s high-risk homeowners insurance market.

Beyond Compliance: How QA is Transforming Medical Device Servicing

Compliance isn’t enough to ensure medical device safety. Learn how AI-driven QA and post-market surveillance improve servicing, reduce failures, and enhance efficiency.

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Your QA Scores Are Misleading: How Scopely Uncovered True BPO Performance and Transformed Coaching

Uncover how Scopely cut through inflated QA scores, boosted coaching impact, and drove BPO accountability, turning visibility into performance gains.

July 3, 2025 | 12pm ET / 9am PT

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Agent Coaching & Development

Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.

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Empowering Agents to Overcome Customer Service Challenges and Drive Brand Loyalty

Learn how QA tools and agent empowerment transform customer service into loyalty-building experiences, driving customer satisfaction and brand advocacy.

Unlocking Superior CX: The Bombas Blueprint for Quality and Coaching

Explore Bombas' use of MaestroQA for cutting-edge customer service and agent empowerment. Learn about effective call center coaching techniques and QA strategies that enhance CSAT and set new standards in customer experience innovation.

AI & Technology in CX

Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.

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From Checklists to Conversation Intelligence: How AI Is Redefining Quality in Insurance

Discover how AI-powered QA is transforming insurance quality assurance by improving compliance, claims accuracy, and driving cross-functional insights.

The Real Insurance Crisis Isn’t Claims—It’s Communication

Satisfaction scores more than double when communication is clear. Discover why leading insurers are focusing on QA to rebuild trust.

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The Real Insurance Crisis Isn’t Claims—It’s Communication

Stephanie Behnke

Satisfaction scores more than double when communication is clear. Discover why leading insurers are focusing on QA to rebuild trust.

What 400 Mystery Shopper Calls Just Taught Us About Quality in the Insurance Industry

Lauren Alexander

What 400 mystery shopper calls revealed about agent communication, trust gaps, and quality in today’s high-risk homeowners insurance market.

Beyond Compliance: How QA is Transforming Medical Device Servicing

Leanna Merrell

Compliance isn’t enough to ensure medical device safety. Learn how AI-driven QA and post-market surveillance improve servicing, reduce failures, and enhance efficiency.

Key Takeaways from the MaestroQA Quality Summit: High-ROI Quality Programs in Action

Team MaestroQA

Key takeaways from the MaestroQA Quality Summit: How Scopely, Zilch, and Tinder built high-ROI QA programs that drive efficiency, compliance, and impact.

KCS QA: Your AI agent is only as smart as your knowledge base

Leanna Merrell

AI chatbots rely on accurate knowledge to deliver the right answers. See how Knowledge-Centered Service (KCS) QA improves AI accuracy, prevents misinformation, and enhances self-service support.

Empowering Agents to Overcome Customer Service Challenges and Drive Brand Loyalty

Leanna Merrell

Learn how QA tools and agent empowerment transform customer service into loyalty-building experiences, driving customer satisfaction and brand advocacy.

Navigating Legal Risks of AI in Employee Performance Management

Leanna Merrell

Explore expert insights on legal compliance and ADA considerations for AI in performance management, with actionable steps for fair, unbiased evaluations.

How QA is Transforming Sales

Leanna Merrell

Learn how QA is transforming sales by improving interactions, refining strategies, and guiding smarter decisions, with insights from Gorgias.

MaestroQA Achieves PCI DSS 4.0 Level 1 Compliance: Leading the Way in Secure QA Solutions

Lauren Alexander

Discover how MaestroQA achieved PCI DSS 4.0 Level 1 compliance, solidifying its position as a leader in secure QA solutions. Learn about our proactive data security measures, comprehensive compliance portfolio, and advanced redaction capabilities for enhanced customer trust and protection.

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