CUSTOMER EXPERIENCE
Empowering CX Teams with MaestroQA
Unlocking Exceptional Customer Experiences Together
Our Commitment
We champion CX teams, providing unwavering support and empowerment to help you make a significant impact on customer experiences, fostering long-term loyalty, and enhancing customer retention. Integrate MaestroQA into your customer experience strategy and power your business success.
CX+ QA Champions
We’re dedicated to recognizing and elevating the unsung heroes of the CX world. We provide unwavering support and guidance, making CX teams our top priority.
Effortless Excellence
Our Implementation Managers and CSMs ensure a smooth integration and fast on-boarding, so you can achieve exceptional results with your CX strategy without delay.
Insights for All
We are committed to unlocking the potential of data and actionable insights for all team members -- from leadership, to supervisors, agents, and BPO partners, and more.
What our customers are saying
"Maestro is the best"
"It is easy to navigate and the user interface adapts well with the need."
"Having great experience through MaestroQA"
"Very supportive and informative"
"Gives me better understanding of myperformance"
"MaestroQA is an amazing partner"
"Maestro is the best"
"It is easy to navigate and the user interface adapts well with the need."
"Having great experience through MaestroQA"
"Very supportive and informative"
"Gives me better understanding of myperformance"
Partnering with you to maximize customer satisfaction, your CSM is your QA journey's navigator
Your CSM will accompany you every step of the way on your QA journey. Whether you're just starting with manual QA or ready to dive into the world of AutoQA, your CSM will serve as your compass to harness the full potential of QA for driving business-level initiatives and achieving performance excellence within your CX team and organization at large.
Your CSM will:
Serve as your personal MaestroQA product expert, available for regular meetings, and maintaining an open line of communication with you
Assist you in constructing both standard and unique workflows in the MaestroQA tool
Facilitate the process of gathering and conveying your feedback to the product team, actively shaping the product development roadmap
Guide you in crafting scorecards/rubrics and coaching workflows that will have the most significant impact on your business
Serve as a troubleshooting expert, addressing any issues that may arise during your QA journey
Streamlined implementation and on-boarding
Collaborate one-on-one with your Implementation Manager to seamlessly transition into the MaestroQA tool and start generating insights from day one. Your Implementation Manager is committed to integrating Maestro into your current workflows, ensuring that you and your customers experience uninterrupted service.
Your Implementation Manager will:
Conduct discovery sessions with you to gain a comprehensive understanding of your existing workflows, systems, and customer experience metrics
Be dedicated to designing in-app solutions tailored to address your most complex workflows
Be committed to speed and efficiency, ensuring you're up and running well before your busiest seasons
Work closely with our product and engineering teams to identify critical product gaps affecting your success and collaborate on innovative product solutions
Our Customers’ Stories
Quality Assurance: From Villain to Teammate How Hims & Hers Empowered Agents by Improving Scorecards
Achieve Customer Satisfaction Excellence: Insights from Gousto's Customer Care Manager on Optimizing Reporting and Coaching Systems
