MaestroQA vs Tethr
Based on feedback from users who trialed both systems, discover the unique strengths of each platform to find your perfect match.
An Honest Perspective
We spoke to prospects who trialed both products and asked them to give us honest feedback on both. Here’s what we learned.
Prioritizing Business Insights
Data from Tethr is generally optimized to provide a macro view into business-level insights vs. agent-level performance and insights.
Sole AutoQA Focus
Tethr is focused on automatically scoring customer service tickets. This means, it’s not easy to use for manual QA and calibrations. Oftentimes, companies need to purchase a second tool for manual QA and coaching to be able to drive actionable insights from complex customer conversations or processes that are not detectable with AutoQA.
Big Budgets
Tethr's per-conversation pricing model may result in higher costs for teams handling a large volume of tickets, particularly if an additional solution for manual QA and coaching is required.
Prioritizing Agent Insights
MaestroQA emphasizes agent-level insights while also incorporating business analytics. This approach is rooted in the belief that enhancing agent performance is a direct catalyst for business improvement.
Mix of Manual and AutoQA
MaestroQA blends manual and AutoQA, providing one of the most comprehensive and trusted quality assurance solutions on the market. Its manual QA allows for detailed analysis and coaching while AutoQA provides rapid, customizable insights, ensuring optimal insights and actionable strategies.
Teams Looking to Consolidate Tech Stack
MaestroQA has over the years built out a suite of products that does everything from manual grading, to coaching, to autoQA, etc. We believe this will help customers simplify their tech stack and earn a greater ROI from it.
In Summary
Tethr is ideal for teams prioritizing AutoQA and it's best suited for companies with bigger budgets that can afford to layer on additional tools for manual QA and coaching. MaestroQA, on the other hand, appeals to teams seeking a versatile solution that offers both manual and AutoQA insights, providing a comprehensive tool for not just uncovering insights but also for coaching and tracking agent performance enhancements.
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