CEO/CX: Strategy Chats

Navigating Data for Empowerment vs. Micro-Management:

Transforming Agent Performance through Strategic Insights
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Join MaestroQA CEO & Co-Founder, Vasu Prathipati, for an enlightening webinar exploring the influence of data and metrics on QA. Agent training tools such as Screen Captures and KPI dashboards might seem like "big brother" surveillance, but more data actually allows teams to empower agents within adaptable boundaries. Uncover the shift from rigid processes to flexible, data-driven strategies in this engaging session.
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When: Thursday, September 21st at 10am PT / 1pm ET
Where: Zoom Webinar
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This is part of a twice-a-month webinar series so stay tuned for more!

In this strategy chat, Vasu will discuss:

Harnessing metrics as performance guardrails to empower agents, instead of rigid constraints that result in robotic interactions

Real-world examples of MQA customers leveraging blended AutoQA metrics for actionable insights

Strategies for introducing tools like screen capture to support teams in an empowering and engaging manner.

About CEO/CX: Strategy Chats

Twice a month, MaestroQA hosts insightful chats about the evolving role of customer experience within the business organization. We will explore emerging trends, challenges and opportunities to harness technology to increase the bottom line impacts of CX on business revenue and growth.

Trusted By

CEO of MaestroQA:
Vasu Prathipati

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences.

A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.