The Untapped Power of Conversation Data

A Conversation with Chano Fernandez, Former CEO of Workday

Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized.

Watch Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, alongside Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are turning conversation data into strategic advantage.

Today, customer calls, chats, and messages are recorded more than ever. And now we have the AI tools to unlock what’s inside. The question is: are we actually using it?

Chano will share how his approach to understanding customers evolved across leadership roles at Infor, SAP, Workday, and now Eightfold. He'll also explain why tapping into the voice of the customer at scale is becoming a leadership imperative.

When:

Available Now

Where:

On Demand

As seen on

The Untapped Power of Conversation Data

A Conversation with Chano Fernandez, Former CEO of Workday

Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized.

Today, customer calls, chats, and messages are recorded more than ever. And now we have the AI tools to unlock what’s inside. The question is: are we actually using it?

When:

Available Now

Where:

On Demand

As seen on

Trusted by 100K+ team members around the globe

What You'll Learn:

What You’ll Learn in This Report:

From Anecdotes to Insight: Why conversations offer the depth leaders need to guide strategy and innovation

The Conversation Data Opportunity: How AI is transforming previously untapped customer interactions into scalable, actionable intelligence

Use Cases That Move the Needle: Real examples of how conversation data is being used today to improve performance, product, and customer experience

About

Chano Fernández

Co-CEO, Eightfold.ai | Former CEO, Workday

A global technology executive and former Co-CEO of Workday, Chano has spent decades building category-defining enterprise companies. Now leading Eightfold.ai, he helps companies unlock the power of AI and talent intelligence to shape the future of work.

About

Vasu Prathipati

Chief Quality Officer, CEO, & Co-Founder, MaestroQA

As the co-founder of MaestroQA, Vasu is on a mission to elevate quality from a support-side afterthought to a company-wide strategic advantage. With 24M+ customer interactions analyzed, MaestroQA helps modern companies unify their conversation data, uncover risk, and build cultures of quality.

About

AI & Technology in CX

From Checklists to Conversation Intelligence: How AI Is Redefining Quality in Insurance

Discover how AI-powered QA is transforming insurance quality assurance by improving compliance, claims accuracy, and driving cross-functional insights.

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