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MaestroQA for Managers
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Customer Support Manager
I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar.
Automate manual & repetitive tasks
Spend more time analyzing CX insights instead of finding tickets to grade with automatic ticket assignments based on tags, ticket status, or other fields.
Get full insight into agent performance
Get 100% visibility into how tickets are handled to understand how agents utilize resources like your knowledge base, LMS, and more.
Collect strategic insights with customizable scorecards
Set up your scorecards any way you like to gain the information and insights your agents need to perform.
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