Churn & Escalation Detection
Protect revenue by spotting risk early. MaestroQA analyzes 100% of customer conversations, surfacing churn risk, negative sentiment, and friction points so you can intervene early, prevent escalations, and improve retention.
Churn risk hides in everyday conversations
Most teams rely on lagging indicators like NPS, CSAT, or random QA samples to spot unhappy customers. That leaves the majority of signals—frustrated chats, missed save opportunities, and subtle escalation cues—hidden in unreviewed interactions. Without visibility, churn prevention becomes reactive, not proactive, and escalations are handled only after damage is done.
Conversation analytics for early churn detection
MaestroQA uses AI to analyze 100% of your conversations — voice, chat, email, and bot — and turn unstructured data into explainable insights. By measuring sentiment, detecting cancellation intent, and surfacing escalation drivers, we give teams a complete view of customer health. Pair this with operational data like ARR and renewal dates to prioritize accounts and prevent revenue loss before it happens.
Close the gaps in revenue capture
Churn risk is invisible until customers leave
Escalations consume time and damage brand trust
Risk signals live in siloed channels and get missed
Operational data and conversations can’t be connected
Revenue and NDR quietly decline
Detect churn risk in real time, across every channel
Spot escalation triggers early and act before they spread
Centralize and analyze 100% of conversations with AI metrics
Pair risk signals with ARR, renewal data, and account health
Quantify saves and measure the impact of interventions
AI-powered risk monitoring metrics
MaestroQA’s AI Platform lets you design custom prompts to detect churn and escalation risk, calibrate them for accuracy, and launch them as always-on metrics across 100% of conversations. This gives you business-specific insight into cancellation intent, frustration drivers, escalation triggers, and more — all explainable and measurable over time.
AskAI for on-demand risk analysis
When churn risk spikes or escalations rise, AskAI lets teams investigate instantly. Filter to the conversations that matter, ask targeted questions about cancellation intent or product complaints, and layer follow-up questions to uncover root causes. Whether you’re analyzing thousands of interactions or a single case, AskAI delivers fast, explainable answers so you can act before issues spread.
From detection to action
MaestroQA turns risk signals into measurable outcomes — route flagged conversations to QA for deeper review, assign coaching tasks to prevent repeat issues, and track saves and resolution outcomes on dashboards. Insights can also be pushed to your data warehouse, giving RevOps and leadership additional data visualization options of retention performance and revenue impact.
What sets us apart
Centralized, Complete Coverage
Structured and unstructured data together — all in one place.
Time to Value
Get insights fast, not after months of setup.
Explainable + Customizable Analytics
Transparent AI insights you can trust.
Action Built In
Embedded QA, coaching workflows, and seamless data export
