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MaestroQA for Building a Coaching Program
Only half of underperforming agents say they receive the training they need to do their job well, according to Salesforce. So how can customer experience leaders bridge that gap? Customer service coaching.
“I don’t know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar.”
Automate Coaching Processes with QA Scorecards
Elevate your coaching experience with the updated Omni-Present Coaching feature. Seamlessly create, customize, and track coaching sessions to foster impactful discussions and drive agent development.
The Ultimate Guide to CX QA Scorecards
Leverage Screen Capture for Software For Full Visibility
Rather than relying on the text alone, a good customer service coaching strategy includes screen captures, an effective method for reviewing anteractions and sharing feedback. MaestroQA screen capture provides 100% visibility into how tickets are handled to understand how agents utlize resources like your knowledge base, LMS, and more.
Personalized Customer Service Coaching is the Key to Improving Agent Performance
Implementing a customer service coaching strategy is critical for improving customer service agent performance. Individual coaching sessions are proven to refine soft skills that enhance the customer experience. See how MaestroQA can help impact critical metrics that matter, like CSAT, NPS, agent retention, and more.
What an Effective Coaching Sessions Looks Like Ebook
