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MaestroQA for Customer Service Coaching
Only half of underperforming agents say they receive the training they need to do their job well, according to Salesforce. So how can customer experience leaders bridge that gap? Customer service coaching.
QA Scorecards for Customer Service Coaching
Quality Assurance (QA) scores are the foundation of a solid customer service coaching strategy. MaestroQA scorecards provide granular, individualized insights—not arbitrary opinions—into how an agent performs against a company’s quality standards.
Screen Capture for Customer Service Coaching
Rather than relying on text alone, a good customer service coaching strategy includes screen captures, an effective method for sharing feedback. MaestroQA screen capture provides 100% visibility into how tickets are handled to understand how agents utilize resources like your knowledge base, LMS, and more.
Personalized Customer Service Coaching is the Key to Performance
Implementing a customer service coaching strategy is critical for improving customer service agent performance. See how MaestroQA can help impact critical metrics that matter, like CSAT, NPS, agent retention, and more.
