CSAT doesn't tell the full story.

Our capabilities give you deep insights and correlate trends between agent performance and quality.

Customizable scorecards for your unique business needs:

  • Works with your scorecard framework
  • Easily build scorecards with auto-fail and bonus sections
  • Use linear scoring, custom scoring, and include non-scoring sections
Request demo
call center quality assurance form
call center agent training

Support agent performance improvement

  • Deliver transparent, pinpointed feedback
  • Empower agents with access to their quality audits
  • Create consistent performance amongst agents
Request demo

Eliminate human error and manual processes with workflow automations:

  • Assign interactions for graders to review automatically
  • Perform calibrations for consistency in grader quality
  • Schedule automated reports to team leads and management
Request demo
customer service quality assurance automation
call center quality assurance metrics

Actionable insights with in-depth reporting:

  • Break down QA scores by CRM data (tags, CSAT, and custom fields)
  • Easily compare agent, team, and BPO performance
  • Customize reporting via data warehouse integrations or Reporting API
  • Understand the true relationship between CSAT and quality
Request demo

Ensured customer privacy and data security:

  • EU-US Privacy Shield compliant and SOC2 Type 2 certified
  • Comprehensive audit logs and exports
  • Integration with SAML and SSO providers such as Okta, One Login, ADFS, and JumpCloud
Request demo
Future Directors of CX are getting their start in Quality—join our next webinar to learn more from a trailblazer who has been there and done that!
Save your spot 👉