Omnichannel quality assurance software to conduct modern support teams

CRM and support tools integrations

Integrations to your existing support helpdesk software

Customizable scorecards

Flexible scorecard builder for every business requirement

Agent dashboards

Accessible dashboard for transparent and pinpointed employee feedback

Reporting

Actionable insight into agent, group, and team level performance

Workflow automations

Rule-based automations for QA and sharing feedback

Strict security and compliance

SOC 2 certification and compliance with Privacy Shield

CRM integrations

Pull email, live chat, phone calls, and more into MaestroQA with our integrations:

  • Zendesk
  • Salesforce
  • Intercom
  • Kustomer
  • Freshdesk
  • Genesys
  • Helpshift

Your CRM's not on this list? Email us: team@maestroqa.com

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Customizable scorecard

Build QA scorecards for your unique business needs:

  • Leverage auto-fail and bonus sections
  • Incorporate non-scoring questions
  • Use linear or custom scoring
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call center quality assurance form
call center agent training

Agent coaching dashboards

  • Deliver transparent, pinpointed feedback
  • Empower agents with access to their quality audits
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Reporting

Gain actionable insight into team and agent performance:

  • Break down QA scores by CRM data (tags, CSAT, and custom fields)
  • Schedule automated reports to agents, team leads, and management
  • Correlate CSAT and QA
  • Compare agent, team, and BPO performance
  • Customize reporting via data warehouse integrations or Reporting API
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call center quality assurance metrics
customer service quality assurance automation

Workflow automations

Increase feedback to agents, and help analysts stay on top of assignments by eliminating manual steps of your review process:

  • Assign interactions for graders to review
  • Deliver feedback to agents automatically
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Strict security and compliance

Ensure customer privacy and data security:

  • EU-US Privacy Shield compliant
  • SOC2 Type 2 certified
  • Comprehensive audit logs and exports
  • Integration with SAML and SSO providers such as Okta, One Login, ADFS, and JumpCloud

For more information and auditing please contact us: team@maestroqa.com

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