CSAT doesn't tell the full story.
Our capabilities give you deep insights and correlate trends between agent performance and quality.
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Explore our key features
Customizable scorecards for your unique business needs:
- Works with your scorecard framework
- Easily build scorecards with auto-fail and bonus sections
- Use linear scoring, custom scoring, and include non-scoring sections
Support agent performance improvement
- Deliver transparent, pinpointed feedback
- Empower agents with access to their quality audits
- Create consistent performance amongst agents
Eliminate human error and manual processes with workflow automations:
- Assign interactions for graders to review automatically
- Perform calibrations for consistency in grader quality
- Schedule automated reports to team leads and management
Request demoActionable insights with in-depth reporting:
- Break down QA scores by CRM data (tags, CSAT, and custom fields)
- Easily compare agent, team, and BPO performance
- Customize reporting via data warehouse integrations or Reporting API
- Understand the true relationship between CSAT and quality
Request demoEnsured customer privacy and data security:
- EU-US Privacy Shield compliant and SOC2 Type 2 certified
- Comprehensive audit logs and exports
- Integration with SAML and SSO providers such as Okta, One Login, ADFS, and JumpCloud
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