Coach smarter with conversation insights
MaestroQA combines conversation insights with AI-assisted coaching tools so managers can focus on what matters: guiding agents, reinforcing best practices, and driving measurable growth.
Surface coaching opportunities from 100% of conversations
Instead of relying on random audits or generic feedback, MaestroQA pinpoints coaching moments directly from your conversation data. Whether it’s a sales rep missing a discovery question, a support agent miscommunicating product details, or a compliance risk in a regulated workflow. Every session is grounded in real conversations, so feedback is clear and relevant.
AI-assisted coaching workflows
Customizable templates, embedded conversation examples, and AI-assisted reviews take the heavy lift out of coaching prep. Managers spend less time searching for material and more time having focused conversations that agents can immediately apply in their day-to-day work.
Turn feedback into improvement
Coaching doesn’t stop when the session ends. Assign to-dos and follow-ups tied to real interactions, then track progress across future conversations and key performance metrics—like conversion rates, compliance adherence, efficiency, or customer outcomes. Agents know exactly where to improve, and leaders can see if feedback is driving change.
Track coaching, participation, and outcomes
Track who’s coaching, how often, and on what topics. MaestroQA gives leaders visibility into coaching consistency across managers and connects sessions to outcomes that matter for every team—from revenue growth to risk reduction. Coaching becomes measurable, repeatable, and scalable across the business.
