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MaestroQA Achieves PCI DSS 4.0 Level 1 Compliance: Leading the Way in Secure QA Solutions
Discover how MaestroQA achieved PCI DSS 4.0 Level 1 compliance, solidifying its position as a leader in secure QA solutions. Learn about our proactive data security measures, comprehensive compliance portfolio, and advanced redaction capabilities for enhanced customer trust and protection.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
Doing QA in Sales (Yet)? How Gorgias Leverages QA to Fuel Go-to-Market Success
Discover how Gorgias enhances its go-to-market (GTM) strategies with a proactive QA approach that goes beyond monitoring to boost sales effectiveness, improve employee performance, and refine customer interactions.
Thursday, September 19, 2024 @ 11AM PT / 2PM ET
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
