AI & Technology in CX

From Checklists to Conversation Intelligence: How AI Is Redefining Quality in Insurance

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Workshop

Building Trust on CX Teams: Fostering Psychological Safety for Performance and Resilience

Join MaestroQA’s Scott Kelly and Evolution Coach John Puts—who has worked with leading brands like Google and L'Oréal—for a tactical workshop designed to help CX leaders build high-performing teams through the power of psychological safety. When agents feel safe to speak up, take risks, and learn from mistakes, performance improves—and so does the customer experience.

Thursday, July 24th | 11am PST / 2pm EST

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