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Quality Beyond Agent Performance
Learn about the success Novo had from using MaestroQA’s automated QA workflows, KPI dashboard and AI Classifiers to impact customer satisfaction levels.
Discover ClassPass's innovative approach to agent onboarding. Learn how quality assurance evaluations accelerated the “learning curve” and set clear benchmarks for new agents to ramp and succeed quickly.
This blog covers the top six customer support tech trends revealed at MaestroQA’s CX Summit. From analyzing agent performance to tracking policy changes and exploring AI's role in CX analytics, get an exciting glimpse into a future where QA's efficiency and accuracy are maximized, always keeping the human element at its core.
Learn how an Auto QA program can transform customer support, improve key performance indicators such as CSAT and AHT, and ultimately boost your bottom line.
Discover the 9 essential Customer Service KPIs for enhancing customer experience. Measure, analyze, and elevate your call center QA processes effectively.
