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"Whether you want to drive change in CSAT, NPS or AHT, you have to start from the quality of the experience. MaestroQA has taken one-dimensional metrics like NPS and CSAT, and allowed us to get the full picture behind where we can improve."
CX Team Manager
Justin Junious
Customer Success Stories
Ensuring Best-in-Class Experiences, Reducing AHT, & Encouraging Proactive CX at Brooklinen
Jul 4, 2022
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Sendle Closes the CSAT Gap by Building a Scalable Coaching Program with MaestroQA
Jan 6, 2023
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Aceable Improves SES by 14% and Grades 147% More Tickets During Their First Full Quarter on MaestroQA
Jan 27, 2022
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Etsy Improves Customer Satisfaction and Lifts Agent Performance by 14% with MaestroQA
Jan 20, 2021
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ClassPass Eliminates 6,250 Days of Agent Chat Time & Maintains an 83% Retention Rate During COVID-19
Oct 28, 2020
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How QA helped monday.com Reduce Average Handle Time by 30%
Nov 6, 2020
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See more customer stories