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lifted agent performance by

eliminated days of agent work

improved resolution times by

increased grading efficiency by

boosted CSAT by

"Whether you want to drive change in CSAT, NPS or AHT, you have to start from the quality of the experience. MaestroQA has taken one-dimensional metrics like NPS and CSAT, and allowed us to get the full picture behind where we can improve."

CX Team Manager

Justin Junious

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