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lifted agent performance by

eliminated days of agent work

improved resolution times by

"Whether you want to drive change in CSAT, NPS or AHT, you have to start from the quality of the experience. MaestroQA has taken one-dimensional metrics like NPS and CSAT, and allowed us to get the full picture behind where we can improve."

CX Team Manager

Justin Junious

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Customer Success Stories

Ensuring Best-in-Class Experiences, Reducing AHT, & Encouraging Proactive CX at Brooklinen

Sendle Closes the CSAT Gap by Building a Scalable Coaching Program with MaestroQA

Aceable Improves SES by 14% and Grades 147% More Tickets During Their First Full Quarter on MaestroQA

Etsy Improves Customer Satisfaction and Lifts Agent Performance by 14% with MaestroQA

ClassPass Eliminates 6,250 Days of Agent Chat Time & Maintains an 83% Retention Rate During COVID-19

How QA helped monday.com Reduce Average Handle Time by 30%

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