The Art of Conversation

Quality Powered by Conversation Data

Save the Date! Invite-Only VIP Event

October 21-24, 2025

Where: Miami, FL

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Why Attend?

Network with customer support, QA, and leaders to discuss...

The Future of QA

Role of AI in Quality

Product Advancements

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Moments

Explore moments from the previous summit

Previous Attendees

Connect and learn from industry leaders at companies like...

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Event Experience

The Art of Conversation will be held at the InterContinental Miami—an iconic waterfront hotel that fuses modern luxury with vibrant cultural energy. Located in the heart of downtown Miami, overlooking Biscayne Bay, the venue offers stunning views and a sleek, sophisticated setting for inspiring conversations, hands-on learning, and meaningful connections.

Agenda

Join us in Miami for an exclusive experience shaping the next chapter of conversation quality. The Art of Conversation brings together industry leaders, bold ideas, and breakthrough strategies designed to elevate performance and impact. From inspiring sessions to hands-on product exploration, you’ll leave equipped to drive real change. Request an Invite.

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Agenda At a Glance

Location: InterContinental Miami - Miami, FL

*schedule is subject to change

Tuesday 10/21

4:00 pm
Check-In & Explore Miami on Your Own

Wednesday 2/19

8:00 am - 5:00 pm
TBD
7:00 pm - 10:00 pm
TBD

Thursday 2/20

8:00 am - 9:30 am
Breakfast in the Sevilla Ballroom
9:30 am - 12:00 pm
The Art of Conversation Opens in the Bayfront Ballroom
12:00 pm - 1:00 pm
Lunch in the Sevilla Ballroom
1:00 pm - 4:15 pm
The Art of Conversation Resumes the Bayfront Ballroom
7:00 pm - 10:00 pm
The Art of Conversation Reception in Seaside (5th Floor)

Friday 2/21

9:00 am - 10:30 am
Check Out

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