Your conversation data, transformed into strategic data assets
If you’re not analyzing your conversation data, you’re missing out on critical product feedback, voice of the customer insights, churn signals, and more
Centralize, analyze, and act on your Conversation Data
Ingest & Transform
Bring structure to unstructured conversations
Whether it’s a support ticket, sales call, or onboarding email, MaestroQA ingests both experience data (conversation data) and operational data (churn data, ARR by customer, etc), allowing you to analyze each independently or combine them to uncover richer trends.
Effortlessly ingest from sources, including DWH, support tools, CRMs, and custom pipelines
Normalize and unify chats, calls, screen recordings, and structured metadata
Build structured datasets that can be searched, filtered, and ready for analysis at scale
Analyze
Unlock multi-faceted analytics across all your conversation data
With MaestroQA, you can define signals that reflect your priorities and explore them in multiple ways—whether that’s creating dashboards, running custom metrics across 100% of conversations, or digging into ad hoc analysis. Our platform gives you full control: customize prompts, combine LLMs with rule logic, and avoid blackbox AI so you can trust every result.
Choose from a variety of open-source LLMs that run securely on your business data
Build reporting dashboards for all teams and roles—agents, managers, or executives to monitor what matters most
Run custom metrics across 100% of tickets to uncover systemic issues and track trends
Slice data in worksheets, filter by custom fields, and ask ad hoc questions with AskAI
Act
Move from insight to impact
MaestroQA doesn’t stop at analytics—we embed the workflows that turn insights into action. From targeted QA and coaching to downstream reporting, our platform makes it easy to operationalize conversation data across teams and tools.
Targeted QA: Drill into AI-flagged trends, filtered ticket sets, or workflow hotspots to perform deep reviews and uncover root causes
Coaching across teams: Deliver actionable feedback to team members across the business using insights tied to conversation analytics
Export: Push AI-enriched insights and structured signals directly to your data warehouse to power downstream reporting and decision-making
Flexible collaboration: Share insights across functions—support, product, compliance, sales—without being limited to a single use case
Governance
Designed for scale and control
We combine flexible analytics with enterprise-grade governance, customizable access, and scalable infrastructure.
Role-based access control and auditability
Infrastructure built to handle massive volumes cost efficiently
A strategic layer for every team
Most companies rely heavily on operational metrics, but the signals hidden in conversations—churn risk, product feedback, compliance gaps—are often overlooked. Ignoring this data means missing the patterns that drive retention, product adoption, compliance success, and more. To be truly data-driven, interaction data needs to be given the same rigor and priority as quantitative metrics. MaestroQA makes this possible, giving every team tailored views into the insights that matter most.
From product and risk to operations, sales, and executive strategy—teams across the org can explore trends, drill into specific moments, and act faster. Examples include...
Product
Spot feature confusion early and capture feedback to shape roadmap decisions
CX and Ops
Detect customer friction patterns and uncover process inefficiencies
Compliance
Monitor conversations for missed disclosures, risky language, or vulnerable customers
Support
Identify coaching gaps, measure resolution quality, and strengthen agent performance
Executives and analysts
Align strategic decisions with real customer interactions instead of anecdotal data
Revenue and growth
Surface churn signals, track conversion blockers, and inform retention strategies
