Thursday, March 21, 2024 at 11AM PT / 2PM ET
Zoom Webinar
In the dynamic realm of customer support, traditional Voice of the Customer (VoC) strategies alone fall short in delivering the insights needed for exceptional service. Join us for a transformative webinar featuring celebrated Six Sigma expert, Pete Pande, President of Pivotal Resources and best selling author, along with distinguished CX quality experts from MaestroQA. Together, they will unveil how Six Sigma’s customer-centric strategies can elevate your CX operations by unlocking deeper insights into customer sentiment and areas of dissatisfaction (DSAT). This session will guide you through innovative technologies and strategies to surface in-depth, actionable insights that directly connect customer sentiment to agent behaviors. We will discuss how moving beyond traditional feedback mechanisms can reduce noise and focus on creating meaningful interactions that drive business outcomes.