Coaching Skills: How to Deal With Customer Dissatisfaction
Tune into MaestroQA’s Customer Service Coaching Skills Workshop on November 8th to learn the “5 Levels of Listening” framework to help your agents de-escalate dissatisfied customers and resolve their problems quickly with a step-by-step guide.
Webinar: How to Successfully Partner with a Customer Support BPO
Learn the critical success factors of partnering with a BPO in MaestroQA's next webinar featuring Rubiko, a best-in-class BPO that works with hundreds of the world's most recognizable iGaming brands.
Coaching Skills Workshop: How to Deal with Agent Burnout
Tune into MaestroQA's Coaching Skills Workshop on December 6th to learn the Well-Being Check and Values-Based Boundaries frameworks, with a step-by-step guide on implementing these frameworks with your agents.
Optimize Your BPO Partnership: How to Drive Customer Service Quality Consistency with MaestroQA
Join our next webinar to learn why some of the most loved brands are using MaestroQA to hold their BPOs accountable to higher quality standards in customer care.
Coaching Skills Workshop: Implement a Coaching Culture to Unlock Agent Performance
Join MaestroQA's Coaching Skills Workshop on January 10th to learn best practices for creating a coaching culture that gives your agents the feedback and development they need to achieve their fullest potential.
Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
Join us for a lively and informative discussion with Justin Evans, Senior Strategist for Salesforce and seasoned CX expert with 15+ years of experience designing and delivering exceptional customer experiences for brands like Saks Fifth Avenue, HBC, and Hertz.
Coaching Skills: Train Agents to Leverage Their Superpower, Empathy, to Deliver Stellar Customer Experiences
MaestroQA and Evolution Executive Coach Courtney Orsinelli are teaming up to bring you a workshop that focuses on how to train agents to leverage empathy to deliver stellar customer experiences.
How to De-Escalate and De-Stress when Dealing with Difficult Customers
MaestroQA and Evolution Executive Coach, Courtney Orsinelli, are teaming up to host a workshop focusing on how to de-escalate and de-stress when dealing with angry customers.
Aceable Improves SES by 14% and Grades 147% More Tickets During Their First Full Quarter on MaestroQA
ClassPass Eliminates 6,250 Days of Agent Chat Time & Maintains an 83% Retention Rate During COVID-19