Upcoming Events

On-Demand: Join us for an unmissable discussion with Salmeen Majid, CX Quality Assurance Supervisor at Hims & Hers, a leading telehealth brand specializing in eliminating stigmas around health and wellness issues and breaking down barriers for people to obtain quality healthcare. During the event, Salmeen will reveal how she and her team repaired the relationship between QA and front-line agents by de-villainizing feedback and building a culture of clarity and transparency using updated scorecards and team calibrations

In this chat with Vasu Prathipati, CEO & Co-Founder of MaestroQA via on-demand, we will discuss the best practices for evaluating AI vendors. What questions should you ask? What are their strengths? What is the return on investing in AI for your customer support team and your overall business? Vasu will provide effective frameworks, techniques, and tips to navigate the transformation and gain a competitive advantage.

Join experts from MaestroQA and Evolution Executive Coach, Matthew Cooke, for an interactive coaching skills workshop that will give you the tools you need to reinvigorate your team. You'll learn proven coaching skills and best practices to improve agent efficiency and drive better performance from your CX team.

On-Demand. Join experts from MaestroQA and Evolution Executive Coach Courtney Orsinelli for an engaging and informative workshop that will give you the essential tools to de-escalate even the most challenging (DSAT) customers and empower you to coach your support agents effectively. You'll leave this workshop with best practices to leverage quality metrics for deep root cause analysis and a clear understanding of DSAT drivers that help de-escalate customers and drive customer loyalty.

In this on-demand conversation with Vasu Prathipati, CEO & Co-Founder of MaestroQA, learn how to incorporate an Automated Quality Assurance program that will revolutionize your customer support, improve key performance indicators, and boost your bottom line. Vasu shares valuable frameworks, techniques, and tips to help you navigate this transformation and stay ahead of the competition.

We invite you to watch this on-demand webinar for an unmissable discussion with Marcus Tatum, Quality Assurance Manager at Novo, a leading mobile banking platform. During the event, Marcus will reveal his team's secrets to success and how they utilize a combination of manual and AI-based QA to drive customer satisfaction. Don't miss out on this opportunity to gain valuable insights and optimize your QA process. Get access now and take your customer service to the next level!

Did you know that empathy is crucial in determining customer satisfaction? If you want to take your team's performance to the next level, then this workshop is perfect for you! Our transformative on-demand workshop, hosted by MaestroQA and Evolution Coach Matthew Cooke, will equip you with proven strategies to improve your team's listening, understanding, and empathy skills.

Is your organization prepared for the future of AI in CX? Hear Vasu Prathipati, CEO and Co-Founder of MaestroQA, breakdown the questions you should be asking about AI’s impact on measuring and delivering a high quality customer service experience — including detecting Actionable insights vs. UnActionable insights when analyzing 100% of support conversations, the hype vs. reality of AI and Sentiment Analysis, and the right way to introduce AI into your quality programs. Register now to watch the full recording!

On-Demand: With the recent economic downturn, customer support and CX teams are striving to prevent negative CSAT and churn. Tune into our next webinar to hear exclusive strategies that will uplevel your team's performance.

On-Demand: Watch this informative discussion with Justin Evans, Senior Strategist for Salesforce and seasoned CX expert with 15+ years of experience designing and delivering exceptional customer experiences for brands like Saks Fifth Avenue, HBC, and Hertz.