19th Annual Frost and Sullivan Customer Contact East Conference
MaestroQA is proud to participate in the Frost & Sullivan Customer Contact East Conference on April 23 – 26. Join us at the MARRIOTT HARBOR BEACH RESORT AND SPA FORT LAUDERDALE, FLORIDA, to explore the future of customer care.
April 23-26 FORT LAUDERDALE, FLORIDA
Tame the Toughest Customers: Strategies to De-Escalate Dissatisfied Customers (DSAT) With Ease
Join experts from MaestroQA and Evolution Executive Coach Courtney Orsinelli for an engaging and informative workshop that will give you the essential tools to de-escalate even the most challenging (DSAT) customers and empower you to coach your support agents effectively. You'll leave this workshop with best practices to leverage quality metrics for deep root cause analysis and a clear understanding of DSAT drivers that help de-escalate customers and drive customer loyalty.
Tuesday, April 11th, 2PM ET Zoom Webinar
Maximize Your Impact: Drive Customer Satisfaction with Performance Visibility & Coaching
On-Demand: With the recent economic downturn, customer support and CX teams are striving to prevent negative CSAT and churn. Tune into our next webinar to hear exclusive strategies that will uplevel your team's performance.
Unlock Customer Loyalty and Agent Performance With Empathy and Soft Skills
Did you know that empathy is crucial in determining customer satisfaction? If you want to take your team's performance to the next level, then this workshop is perfect for you! Our transformative on-demand workshop, hosted by MaestroQA and Evolution Coach Matthew Cooke, will equip you with proven strategies to improve your team's listening, understanding, and empathy skills.
Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
On-Demand: Watch this informative discussion with Justin Evans, Senior Strategist for Salesforce and seasoned CX expert with 15+ years of experience designing and delivering exceptional customer experiences for brands like Saks Fifth Avenue, HBC, and Hertz.
CEO/CX: Strategy Chats The Future of AI in QA: Insights from the CEO of MaestroQA
On-Demand: Join us for a discussion on the future of AI in CX with MaestroQA CEO Vasu Prathipati as he explores how machine-learning models alter Quality Assurance and impact the role of support agents. Is AI empowering agents or diminishing their creativity? Examine the impact of AI on CX and the role of support agents in the customer experience journey.
Aceable Improves SES by 14% and Grades 147% More Tickets During Their First Full Quarter on MaestroQA
Jan 27, 2022
ClassPass Eliminates 6,250 Days of Agent Chat Time & Maintains an 83% Retention Rate During COVID-19
Oct 28, 2020