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Improve the customer experience and impact the metrics that matter, like CSAT, NPS, agent retention, and more.
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It's not only easy for the quality team to score tickets, but the feedback is presented in a way that makes it easily digestible for agents. We tested other software, but the ease of the tool and the attentiveness of the Maestro team from the initial trial to the on-boarding process with our account manager sealed the deal.
Brendan Hannigan
Head of Member Success