Use Case - by Role

MaestroQA for Executives

Act on key business insights with the industry's most robust reporting.

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Trusted by 100K+ team members around the globe

It's not only easy for the quality team to score tickets, but the feedback is presented in a way that makes it easily digestible for agents. We tested other software, but the ease of the tool and the attentiveness of the Maestro team from the initial trial to the on-boarding process with our account manager sealed the deal.

Brendan Hannigan
Head of Member Success

Understand the business impact of support

Uncover friction points in the business that negatively impact customers, so you can take action to reduce customer churn.

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Collect strategic VoC insights to boost CSAT

Identify knowledge base and training gaps, and correlate CSAT with Quality across individuals + the team.

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Understand key performance drivers

Get unfiltered visibility into what's happening with your agents, customers, CX processes, and business.

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