Full visibility and control over chatbot performance
Gain complete visibility into chatbot performance and compliance. MaestroQA transforms every chatbot interaction into structured, explainable data—helping you identify knowledge gaps, ensure regulatory alignment, and continuously improve accuracy across both scripted and generative bots.
Unmonitored chatbots create unseen risks
Most chatbot platforms surface top-line metrics like automation rate or CSAT—but they don’t explain why the bot fails, where customers get stuck, or when it breaks compliance. Without granular analysis, teams can’t tell whether their chatbot is driving efficiency or introducing risk. The result: blind spots that lead to missed opportunities, inconsistent experiences, and potential compliance violations.
Visibility is non-negotiable for generative AI
As teams adopt generative models, blind spots become high-risk. Chatbots now generate dynamic responses that must be monitored for accuracy, compliance, and tone. MaestroQA’s conversation analytics turn every interaction into structured, explainable data—revealing where responses fall short, where policies break, and where experience can improve. The result: full transparency and control over chatbot performance at scale.
Visibility that drives smarter chatbot performance
Without MaestroQA
High-level metrics mask real performance issues
Compliance and reputational risks go unseen
Teams lack context for retraining and improvement
Issues surface only after customer complaints
With MaestroQA
Conversation analytics uncover accuracy, compliance, and tone across 100% of chatbot interactions
Conversation analytics uncover accuracy, compliance, and tone across 100% of chatbot interactions. Continuous monitoring ensures every response meets policy and regulatory standards
Identify knowledge gaps and content patterns that inform retraining and optimization
Act proactively with always-on insights that reveal problems before they escalate
Custom metrics for smarter chatbot governance
Design AI-driven metrics tailored to your chatbot’s goals—from accuracy and completeness to compliance and tone. MaestroQA’s conversation analytics let you measure and track these dimensions continuously across all interactions. When new issues arise, AskAI enables fast, targeted investigation—helping teams pinpoint the “why” behind performance dips and uncover opportunities to improve workflows and training content.
From insight to impact
Conversation analytics don’t stop at analysis—they drive measurable change. MaestroQA connects chatbot insights directly to action: route flagged interactions for deeper review, assign coaching initiatives, and track progress over time with reporting. By integrating chatbot analytics into your broader quality and performance workflows, teams build a continuous improvement loop that strengthens both customer trust and business outcomes.
Complete visibility, better chatbot performance
Betterment closes visibility gaps in chatbot performance
Betterment used MaestroQA’s conversation analytics to uncover accuracy and compliance issues in its generative chatbot—creating the oversight and insights needed to improve customer experience, boost BSAT by 5%, and gain legal approval to scale AI support.
What sets us apart
Centralized, Complete Coverage
Structured and unstructured data together — all in one place.
Time to Value
Get insights fast, not after months of setup.
Explainable + Customizable Analytics
Transparent AI insights you can trust.
Action Built In
Embedded QA, coaching workflows, and seamless data export
