Visualize and analyze key customer interactions
Graders quickly spot and analyze vital moments in customer-agent interactions.
Enhance training by understanding agent behaviors, processes, and customer engagement.
Optimize coaching and processes using targeted insights from Moments.
Navigate recordings efficiently by concentrating on essential interaction points.
Seamless screen capture experience
Equip agents with a user-friendly companion app for effortless recording management.
Enhance productivity by allowing agents to focus on conversations, not tools.
Automatically capture interactions, associating them with the relevant tickets.
“The ability to do Screen Capture on chat and SMS was also something we didn't have before. So it checked all the boxes.”
Director of Customer Care, OnTrac