Screen Capture illuminates everything that goes into helping customers, creating more actionable and targeted coaching conversations. More instructive 1:1s = a more positive agent experience.
Your team is only as good as what's happening behind the scenes. Screen Capture uncovers gaps in workflows and resources - from incorrect knowledge base articles to clunky processes - and helps you fix them.
Screen Capture was designed with coaching in mind. Annotations enable you to highlight and write notes on videos so that feedback is clear and easy to understand.
Not only is Screen Capture omni-channel and multi-platform, it also works on any computer. No matter what work-from-home setup your team has, you can shadow customer interactions for onboarding or ongoing training.
Customer privacy and data security are at the forefront of everything we do, so you can QA with confidence. All screen recordings redact credit card information, and we're EU-US Privacy Shield compliant, SOC2 Type 2 certified, PCI Compliant, and HIPAA-compliant.