Etsy relies on MaestroQA to surface valuable insights that are included in their agent testing and certifications process, resulting in 14% higher QA scores!
ClassPass identifies process failures and unrealized revenue with MaestroQA
monday.com used Quality Assurance to reduce their Average Handle Times by 30% while grading 48% more tickets
Greenhouse improves CSAT by 10% by relying on QA to enhance their training program
How QA Programs Improve CSAT – When You Apply a Growth Mindset (With MeUndies!)
Dog food subscription company Tails.com is revolutionizing pet nutrition with MaestroQA Screen Capture
How to Build Your Call Center Quality Assurance Program to Incentivize the Right Behaviors
Yubo achieved a 48x faster first reply time, 20% reduction in full resolution time, and better training programs for agents through the use of QA
Building customer loyalty through investing in quality assurance
Dialpad leveraged MaestroQA’s call center quality monitoring software to improve CSAT by 5%
Postmates leverages MaestroQA to run State of Quality meetings that elevate agent performance
Stitch Fix Empowers Agents by Building a Better Calibration Workflow with MaestroQA
Quality Assurance and Training: Using QA Data to Its Fullest Potential with Zendesk
How Lyft ensured consistent customer resolutions and improved FCR through QA
Scribd partnered with MaestroQA to build a data-driven approach to quality assurance calibrations.
How Zola implements and manages the QA-training feedback loop 💍
Squarespace reveals how it provides world-class support by scaling personalized interactions through quality coaching and development.
WP Engine Integrates Guru with MaestroQA to achieve 99% agent adoption rate and 13x knowledge base
Etsy took a data-driven approach to building a QA program that showcased and celebrated their agents' accomplishments - and saw terrific results!
Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets
Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function
Improve CSAT with QA and Scale Tone (With Dashlane!)
We hosted a webinar with GetUpside to learn all about how their team maintains stellar efficiency metrics with increasing ticket volumes - and why their team cares so much about Tickets per 1000 Active Users.
How Plangrid Runs Coaching Sessions for a Fully Remote Customer Support Team
Why Fortune 500 Companies Are Replacing Their Legacy CX Systems With Zendesk and Maestroqa
How LevelUp uses Quality Assurance software to empower their agents
Attune Insurance invested in a QA platform early to set themselves up for scale.
How MeUndies scaled and managed a remote team with a customer service QA program
How MOO manages agents' experiences to improve customer conversations
ActiveCampaign scaled their team and improved team dynamics using Zendesk quality assurance
FabFitFun uses customer service quality assurance to manage a best-in-class support team
How to create an authentic feedback and growth-mindset culture with a peer review quality assurance program
Scaling a team from two to 40 using customer service quality assurance