Customer Success Stories

Ensuring Best-in-Class Experiences, Reducing AHT, & Encouraging Proactive CX at Brooklinen

Sendle Closes the CSAT Gap by Building a Scalable Coaching Program with MaestroQA

Aceable Improves SES by 14% and Grades 147% More Tickets During Their First Full Quarter on MaestroQA

Etsy Improves Customer Satisfaction and Lifts Agent Performance by 14% with MaestroQA

ClassPass Eliminates 6,250 Days of Agent Chat Time & Maintains an 83% Retention Rate During COVID-19

How QA helped monday.com Reduce Average Handle Time by 30%

How MeUndies Achieved 99% CSAT Through QA

Tails.com Boosts Support Agent Confidence & Performance with Richer QA Insights from Screen Capture

Yubo Improves Full Resolution Times by 20% and Builds a Scalable QA Program

Stitch Fix Empowers Agents by Building a Better Calibration Workflow with MaestroQA

Quality Assurance and Training: Using QA Data to Its Fullest Potential with Zendesk

Building a Trusted Knowledge Base for CX Teams

Scribd Leverages GraderQA for a Data-Driven Approach to Quality Assurance Calibrations

Zola Identifies Training Gaps & Elevates Agent Performance with Lessonly + MaestroQA

Irresistible Customer Service Quality with Squarespace

WP Engine Integrates Guru with MaestroQA and Achieves 13x Knowledge Base Usage + 99% Agent Adoption

Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function

Why Fortune 500 Companies are Replacing Legacy CX Systems with Zendesk and MaestroQA

Improve CSAT with QA and Scale Tone (With Dashlane!)

How Mailchimp Built Trust and Agent Adoption for Their QA Program

Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets

Providing Real-Time Feedback for the Values-Focused CX Team

Why Attune Insurance Abandoned Spreadsheets at 5 Agents and Never Looked Back

How agent experience and values-based quality assurance drives the art of conversation

How to Maintain Lightning-fast Response Times

How MeUndies Scaled and Managed a Remote Team with a Customer Service Quality Assurance Program

How Plangrid Runs Coaching Sessions for a Fully Remote Customer Support Team

How Illuminate Education Created An Authentic Feedback And Growth Mindset Culture With Peer Review

Recognizing and Rewarding Agent Efforts Through QA Data

How Quality Assurance software empowers agents at LevelUp

How ActiveCampaign Uses MaestroQA To Scale Their Support Team, And Improve Team Dynamics

How SpotHero Scaled Their Customer Care Team From Two To Forty