Customer Success Stories

See how we partner with our customers to build the future of CX.

 

Customer Success Stories

Insurance

How One Insurer Transformed QA into Revenue and Risk Reduction

Insurance

Chegg
How Chegg Uses Voice of the Customer Insights to Drive Real Business Impact with MaestroQA

Insurance

Upwork
How Upwork Transformed Chatbot QA with MaestroQA

Insurance

Betterment
Betterment Raises Chatbot BSAT, Containment, and Automated Resolution Rate with QA

Insurance

Resident
Resident’s journey to customer support excellence

Insurance

Getaround
Getaround's Journey to Agent Performance Excellence

Insurance

Taskrabbit
How TaskRabbit enhanced fraud prevention and trust with MaestroQA

Insurance

Sendle
How Sendle Built a Scalable Coaching Program with MaestroQA

Insurance

Brooklinen
Brooklinen Enhances Customer Experience with MaestroQA

Insurance

Aceable
MaestroQA: Aceable Improves SES by 14% and Grades 147%

Insurance

Yubo
How Yubo Built a Scalable QA Program with MaestroQA

Insurance

WP Engine
MaestroQA: WP Engine Integrates Guru with MaestroQA

Insurance

Stitch Fix
Stitch Fix Builds Better Calibration Workflows with MaestroQA

Insurance

Greenhouse
Greenhouse Experiences 10% Increase in CSAT by Focusing on Training & QA

Insurance

Etsy
Etsy Chat Support Improves Agent Performance by 14%

Insurance

Scribd
Scribd Leverages GraderQA for a Data-Driven Approach to Quality Assurance Calibrations

Insurance

Classpass
MaestroQA Case Study: Driving Success for ClassPass

Insurance

Tails.com
MaestroQA: Tails.com Boosts Support Agent Performance

Insurance

Dialpad
Providing Real-Time Feedback for the Values-Focused CX Team

Insurance

Lyft
MaestroQA: Building a Knowledge Base for CX Teams for Lyft

Insurance

Peloton
Keeping Agents up to Speed With Rapid Product Launches

Insurance

Etsy
Recognizing and Rewarding Agent Efforts Through QA Data

Insurance

Handy
Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets

Insurance

Mailchimp
How Mailchimp Transformed their QA Program with MaestroQA

Insurance

Mercari
Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function

Insurance

Dashlane
MaestroQA: Improve CSAT with QA and Scale Tone With Dashlane

Insurance

GetUpside
How GetUpside Maintained Lightning-fast Response Times

Insurance

FabFitFun
How FabFitFun used QA to Incentivize Agent Performance and Boost CSAT by 6%

Insurance

MeUndies
MaestroQA Case Study: How MeUndies Achieved 99% CSAT with QA

Insurance

Plangrid
MaestroQA Case Study: How Plangrid Runs Coaching Sessions

Insurance

Squarespace
MaestroQA Case Study: Driving Success for Squarespace

Insurance

Staples
MaestroQA Case Study: Why Staples Replaced Legacy CX Systems

Insurance

LevelUp
How Quality Assurance software empowers agents at LevelUp

Insurance

Attune Insurance
MaestroQA: Why Attune Insurance Abandoned Spreadsheets

Insurance

SeatGeek
How SeatGeek Built and Scaled a More Human QA Scorecard

Insurance

MeUndies
How MeUndies Leveraged a Quality Assurance Program

Insurance

Zola
MaestroQA Case Study: How Zola Elevates Agent Performance

Insurance

MOO
How agent experience and values-based quality assurance drives the art of conversation

Insurance

Headspace
MaestroQA: How Headspace Maintains Brand Voice Consistency

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Freshly
Why Freshly Ditched Spreadsheets To Get To 96% CSAT

Insurance

ActiveCampaign
How ActiveCampaign Uses MaestroQA To Scale Their Support Team

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Harry’s
How Harry’s Leverages Zendesk And MaestroQA for CX

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SpotHero
MaestroQA: How SpotHero Scaled Their Customer Care Team

Insurance

FabFitFun
How FabFitFun Uses Customer Service Quality Assurance To Manage A Best-In-Class Support Team

Insurance

Illuminate Education
MaestroQA: Transforming Illuminate Education with Peer Review