How Freshly uses QA to improve CSAT (96%), coach agents, and scale their fantastic, memorable support team
How LevelUp uses Quality Assurance software to empower their agents
FabFitFun uses customer service quality assurance to manage a best-in-class support team
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
How SeatGeek Built and Scaled a More Human QA Scorecard
Headspace maintains their particular brand voice with a quality management platform
How MOO manages agents' experiences to improve customer conversations
How Zola implements and manages the QA-training feedback loop 💍
How MeUndies scaled and managed a remote team with a customer service QA program
Scaling a team from two to 40 using customer service quality assurance
Attune Insurance invested in a QA platform early to set themselves up for scale.
ActiveCampaign scaled their team and improved team dynamics using Zendesk quality assurance
How to create an authentic feedback and growth-mindset culture with a peer review quality assurance program
Building customer loyalty through investing in quality assurance
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