Customer Success Stories

See how we partner with our customers to build the future of CX.

 

Customer Success Stories

Sendle
How Sendle Built a Scalable Coaching Program with MaestroQA
Brooklinen
MaestroQA: Encouraging Proactive CX at Brooklinen
Aceable
MaestroQA: Aceable Improves SES by 14% and Grades 147%
Yubo
How Yubo Built a Scalable QA Program with MaestroQA
WP Engine
MaestroQA: WP Engine Integrates Guru with MaestroQA
Stitch Fix
Stitch Fix Builds Better Calibration Workflows with MaestroQA
Greenhouse
Greenhouse Experiences 10% Increase in CSAT by Focusing on Training & QA
Etsy
Case Study: Etsy Chat Support Improves Agent Performance by 14%
Scribd
Scribd Leverages GraderQA for a Data-Driven Approach to Quality Assurance Calibrations
monday.com
How MaestroQA Helped monday.com Reduce Average Handle Time
Classpass
MaestroQA Case Study: Driving Success for ClassPass
Tails.com
MaestroQA: Tails.com Boosts Support Agent Performance
Dialpad
Providing Real-Time Feedback for the Values-Focused CX Team
Lyft
MaestroQA: Building a Knowledge Base for CX Teams for Lyft
Peloton
Keeping Agents up to Speed With Rapid Product Launches
Etsy
Recognizing and Rewarding Agent Efforts Through QA Data
Handy
Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets
Mailchimp
How Mailchimp Transformed their QA Program with MaestroQA
Mercari
Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function
Dashlane
MaestroQA: Improve CSAT with QA and Scale Tone With Dashlane
GetUpside
How GetUpside Maintained Lightning-fast Response Times
FabFitFun
How FabFitFun used QA to Incentivize Agent Performance and Boost CSAT by 6%
Zendesk
MaestroQA Case Study: Using QA Data with Zendesk
MeUndies
MaestroQA Case Study: How MeUndies Achieved 99% CSAT with QA
Plangrid
MaestroQA Case Study: How Plangrid Runs Coaching Sessions
Squarespace
MaestroQA Case Study: Driving Success for Squarespace
Staples
MaestroQA Case Study: Why Staples Replaced Legacy CX Systems
LevelUp
How Quality Assurance software empowers agents at LevelUp
Attune Insurance
MaestroQA: Why Attune Insurance Abandoned Spreadsheets
SeatGeek
How SeatGeek Built and Scaled a More Human QA Scorecard
MeUndies
How MeUndies Leveraged a Quality Assurance Program
Zola
MaestroQA Case Study: How Zola Elevates Agent Performance
MOO
How agent experience and values-based quality assurance drives the art of conversation
Headspace
MaestroQA: How Headspace Maintains Brand Voice Consistency
Freshly
Why Freshly Ditched Spreadsheets To Get To 96% CSAT
ActiveCampaign
How ActiveCampaign Uses MaestroQA To Scale Their Support Team
Harry’s
How Harry’s Leverages Zendesk And MaestroQA for CX
SpotHero
MaestroQA: How SpotHero Scaled Their Customer Care Team
FabFitFun
How FabFitFun Uses Customer Service Quality Assurance To Manage A Best-In-Class Support Team
Illuminate Education
MaestroQA: Transforming Illuminate Education with Peer Review