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Customer Success Stories
See how we partner with our customers to
build the future of CX.
Ensuring Best-in-Class Experiences, Reducing AHT, & Encouraging Proactive CX at Brooklinen
Jul 4, 2022
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Sendle Closes the CSAT Gap by Building a Scalable Coaching Program with MaestroQA
Jan 6, 2023
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Aceable Improves SES by 14% and Grades 147% More Tickets During Their First Full Quarter on MaestroQA
Jan 27, 2022
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Etsy Improves Customer Satisfaction and Lifts Agent Performance by 14% with MaestroQA
Jan 20, 2021
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ClassPass Eliminates 6,250 Days of Agent Chat Time & Maintains an 83% Retention Rate During COVID-19
Oct 28, 2020
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How QA helped monday.com Reduce Average Handle Time by 30%
Nov 6, 2020
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How MeUndies Achieved 99% CSAT Through QA
May 8, 2020
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Tails.com Boosts Support Agent Confidence & Performance with Richer QA Insights from Screen Capture
Oct 28, 2020
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Yubo Improves Full Resolution Times by 20% and Builds a Scalable QA Program
Apr 29, 2021
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Stitch Fix Empowers Agents by Building a Better Calibration Workflow with MaestroQA
Feb 8, 2021
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Quality Assurance and Training: Using QA Data to Its Fullest Potential with Zendesk
May 11, 2020
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Building a Trusted Knowledge Base for CX Teams
Sep 4, 2020
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Scribd Leverages GraderQA for a Data-Driven Approach to Quality Assurance Calibrations
Nov 10, 2020
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Zola Identifies Training Gaps & Elevates Agent Performance with Lessonly + MaestroQA
Dec 16, 2020
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Irresistible Customer Service Quality with Squarespace
Mar 18, 2020
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WP Engine Integrates Guru with MaestroQA and Achieves 13x Knowledge Base Usage + 99% Agent Adoption
Mar 3, 2021
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Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function
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Why Fortune 500 Companies are Replacing Legacy CX Systems with Zendesk and MaestroQA
Feb 19, 2020
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Improve CSAT with QA and Scale Tone (With Dashlane!)
May 29, 2020
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How Mailchimp Built Trust and Agent Adoption for Their QA Program
Aug 3, 2020
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Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets
Aug 7, 2020
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Providing Real-Time Feedback for the Values-Focused CX Team
Sep 9, 2020
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Why Attune Insurance Abandoned Spreadsheets at 5 Agents and Never Looked Back
Nov 20, 2019
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How agent experience and values-based quality assurance drives the art of conversation
Jun 19, 2019
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How to Maintain Lightning-fast Response Times
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How MeUndies Scaled and Managed a Remote Team with a Customer Service Quality Assurance Program
Sep 20, 2019
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How Plangrid Runs Coaching Sessions for a Fully Remote Customer Support Team
Mar 27, 2020
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How Illuminate Education Created An Authentic Feedback And Growth Mindset Culture With Peer Review
Nov 19, 2018
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Recognizing and Rewarding Agent Efforts Through QA Data
Aug 10, 2020
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How Quality Assurance software empowers agents at LevelUp
Dec 11, 2019
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How ActiveCampaign Uses MaestroQA To Scale Their Support Team, And Improve Team Dynamics
Oct 8, 2018
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How SpotHero Scaled Their Customer Care Team From Two To Forty
Oct 8, 2018
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