How Lyft ensured consistent customer resolutions and improved FCR through QA
Etsy took a data-driven approach to building a QA program that showcased and celebrated their agents' accomplishments - and saw terrific results!
Quality Assurance and Training: Using QA Data to Its Fullest Potential with Zendesk
Squarespace reveals how it provides world-class support by scaling personalized interactions through quality coaching and development.
How to Build Your Call Center Quality Assurance Program to Incentivize the Right Behaviors
Improve CSAT with QA and Scale Tone (With Dashlane!)
How QA Programs Improve CSAT – When You Apply a Growth Mindset (With MeUndies!)
Why Fortune 500 Companies Are Replacing Their Legacy CX Systems With Zendesk and Maestroqa
How SeatGeek Built and Scaled a More Human QA Scorecard
Building an Insightful and Transparent QA Program by Focusing on DSAT Tickets
How Plangrid Runs Coaching Sessions for a Fully Remote Customer Support Team
How MOO manages agents' experiences to improve customer conversations
We hosted a webinar with GetUpside to learn all about how their team maintains stellar efficiency metrics with increasing ticket volumes - and why their team cares so much about Tickets per 1000 Active Users.
How Zola implements and manages the QA-training feedback loop 💍
Headspace maintains their particular brand voice with a quality management platform
How LevelUp uses Quality Assurance software to empower their agents
Customer Service Quality Assurance as a Coaching Function, Not a Punitive Function
How MeUndies scaled and managed a remote team with a customer service QA program
Scaling a team from two to 40 using customer service quality assurance
Attune Insurance invested in a QA platform early to set themselves up for scale.
ActiveCampaign scaled their team and improved team dynamics using Zendesk quality assurance
How to create an authentic feedback and growth-mindset culture with a peer review quality assurance program
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Building customer loyalty through investing in quality assurance
FabFitFun uses customer service quality assurance to manage a best-in-class support team