How Freshly uses QA to improve CSAT (96%), coach agents, and scale their fantastic, memorable support team
FabFitFun uses customer service quality assurance to manage a best-in-class support team
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Headspace maintains their particular brand voice with a quality management platform
How MOO manages agents' experiences to improve customer conversations
How Zola implements and manages the QA-training feedback loop 💍
Building customer loyalty through investing in quality assurance
Scaling a team from two to 40 using customer service quality assurance
How to create an authentic feedback and growth-mindset culture with a peer review quality assurance program
ActiveCampaign scaled their team and improved team dynamics using Zendesk quality assurance
.png)
