- Uncover business-critical issues hidden in support conversations
- Replace disconnected metrics with insights that drive action
- Equip teams across product, ops, and support with data that matters
- Connect the dots between customer experience and company outcomes
Industry
Media & Entertainment
Use Case
Company Size
~2000 Employees
Increase in CSAT
30%
Decrease in agent ramp time
120%
Increase in monthly coaching sessions
300%
CHALLENGE
Insight Gaps Hindered Business Decisions
“We knew we were only scratching the surface. We couldn’t say with confidence what the real top issues were— just what showed up in a small sample.”
The business had QA processes in place that focused on targeted deep dives. Each deep dive audit required 60+ hours, limiting the team to one insight cycle per quarter.
As a result, they couldn't cover all the strategic questions the business had fast enough like "What's driving cancellations? What issues emerge after a major launch? Where are customers hitting friction?"
The organization was operating with major blind spots across thousands of daily conversations, leaving revenue, retention, and CX risks undetected.
SOLUTION
AI-Powered Voice of Customer Engine
“Everything changed. Teams now rely on us for real-time sentiment across every line of business and we can deliver it in minutes. Conversation analysis has become essential to how we understand our customers.”
With MaestroQA’s AI-powered conversation analytics, the organization moved beyond manual deep dives and unlocked a real-time, comprehensive view of customer sentiment across every line of business.
Insights that once required weeks of effort—or weren’t possible at all—could now be surfaced across thousands of conversations in minutes.
This shift created immediate executive visibility. Leaders gained the clarity needed to prioritize confidently, respond to emerging issues faster, and make decisions grounded in complete customer reality.
