Building Trust on CX Teams

Fostering Psychological Safety for Performance and Resilience

Great CX isn’t just the result of quick resolutions or polished processes—it’s built on trust and strong team dynamics behind the scenes.

Join MaestroQA’s Scott Kelly and Evolution Coach John Puts—who has worked with leading brands like Google and L'Oréal—for a tactical workshop designed to help CX leaders build high-performing teams through the power of psychological safety. When agents feel safe to speak up, take risks, and learn from mistakes, performance improves—and so does the customer experience.

You’ll walk away with real-world examples and actionable strategies to create an environment where feedback flows freely, trust runs deep, and resilience thrives.

When:
Thursday, July 24th | 11 AM PT / 2PM ET
Where:
Zoom
As seen on

As seen on

Building Trust on CX Teams

Fostering Psychological Safety for Performance and Resilience

Great CX isn’t just the result of quick resolutions or polished processes—it’s built on trust and strong team dynamics behind the scenes.

Join MaestroQA’s Scott Kelly and Evolution Coach John Puts—who has worked with leading brands like Google and L'Oréal—for a tactical workshop designed to help CX leaders build high-performing teams through the power of psychological safety. When agents feel safe to speak up, take risks, and learn from mistakes, performance improves—and so does the customer experience.

You’ll walk away with real-world examples and actionable strategies to create an environment where feedback flows freely, trust runs deep, and resilience thrives.

When:
Thursday, July 24th | 11 AM PT / 2PM ET
Where:
Zoom
As seen on
As seen on
Trusted by 100K+ team members around the globe

What You'll Learn:

What You’ll Learn in This Report: 

The Psychology Behind High-Performing Teams: Understand how psychological safety fuels trust, open communication, and consistent team performance.

How to Spot and Address Trust Breakers: Learn to identify subtle behaviors and patterns that erode trust—and how to shift them in real time.

Proven Frameworks to Strengthen Team Resilience: Uncover actionable coaching strategies that foster connection, accountability, and growth.

About

John Puts

Executive Coach, Evolution

John is a Partner at Evolution, where he serves as a facilitator, speaker, and executive coach. He’s dedicated to helping leaders and teams become more human-centered, purpose-driven, and deeply connected. John has supported some of the world’s most iconic and forward-thinking organizations—including Google, L’Oréal, Vinted, PwC, and GetYourGuide—through holistic leadership, team, and culture development.

About

Scott Kelly

Customer Success Manager, MaestroQA

Scott is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.

About