Great CX isn’t just the result of quick resolutions or polished processes—it’s built on trust and strong team dynamics behind the scenes.
Join MaestroQA’s Scott Kelly and Evolution Coach John Puts—who has worked with leading brands like Google and L'Oréal—for a tactical workshop designed to help CX leaders build high-performing teams through the power of psychological safety. When agents feel safe to speak up, take risks, and learn from mistakes, performance improves—and so does the customer experience.
You’ll walk away with real-world examples and actionable strategies to create an environment where feedback flows freely, trust runs deep, and resilience thrives.
