Artificial Intelligence

From Checklists to Conversation Intelligence: How AI Is Redefining Quality in Insurance

Discover how AI-powered QA is transforming insurance quality assurance by improving compliance, claims accuracy, and driving cross-functional insights.

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KCS QA: Your AI agent is only as smart as your knowledge base

Leanna Merrell

AI chatbots rely on accurate knowledge to deliver the right answers. See how Knowledge-Centered Service (KCS) QA improves AI accuracy, prevents misinformation, and enhances self-service support.

Navigating Legal Risks of AI in Employee Performance Management

Leanna Merrell

Explore expert insights on legal compliance and ADA considerations for AI in performance management, with actionable steps for fair, unbiased evaluations.

Navigating AI Pitfalls and Enhancing CX in Call Centers

Leanna Merrell

Learn how MaestroQA’s AI call center software enhances CX by leveraging contact center AI solutions and quality assurance while avoiding pitfalls. Discover GPT-powered customer support for improved efficiency and personalization.

Navigating AI Implementation Strategy in Customer Experience: Risks and Strategies

Leanna Merrell

Explore AI implementation strategies in customer experience, focusing on ethical considerations, risk management, and maintaining transparency.

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