Mastering Quality Through Knowledge Management

A Conversation with Rick Nucci, CEO of Guru

It’s one thing to have knowledge. It’s another to actually use it to improve quality across the board. That’s where most teams get stuck.

Join Rick Nucci, CEO of Guru, and Vasu Prathipati, CEO of MaestroQA, for a candid conversation about how Guru weaves knowledge into every part of its operations—from onboarding to performance to decision-making.

Rick has been rethinking how companies manage and share knowledge for years. In this chat, he’ll share how Guru builds a culture of quality that scales—by treating knowledge as a living, evolving system that teams rely on every day to make smarter decisions and drive better outcomes.

When:
Wednesday, May 14th | 11am PST / 2pm EST
Where:
Zoom Webinar
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What You'll Learn:

What You’ll Learn in This Report: 

The Secret to Building a Quality-Centric Culture: How Guru has transformed quality management within its organization and for its clients.

Key Strategies for Operational Excellence: Rick shares practical steps to ensure consistent, high-quality outputs while navigating growth.

The Future of Knowledge Management: How Guru is shaping the next generation of knowledge-sharing tools to streamline processes and boost team performance.

About

Rick Nucci, Co-founder & CEO, Guru

Rick Nucci is co-founder and CEO at Guru. Rick brings twenty years of experience in creating category-leading software solutions and companies. Prior to Guru, Rick was the founder and chief technology officer of Boomi, which defined and led a new segment as the first-ever cloud integration platform-as-a-service. Boomi was acquired by Dell in 2010, where Rick went on to run the Boomi business for Dell as its general manager, helping grow the organization into the industry leader it is today. Rick frequently speaks at industry events about startups, SaaS and cloud computing. Rick holds a Bachelor of Science in Logistics, Materials, and Supply Chain Management from Penn State University.

About

Vasu Prathipati, Chief Quality Officer, CEO, & Co-Founder, MaestroQA

Vasu leads MaestroQA in its mission to help businesses Build Cultures of Quality across customer support and beyond. Under his leadership, MaestroQA has partnered with over 500 companies—including innovators like Saks Fifth Avenue, Square, Home Depot, Peloton, Bombas, Zenni, and Lyft—to transform their QA programs into strategic drivers of customer satisfaction and growth. With over 207,000 users in 85+ countries and 24M+ tickets graded, MaestroQA empowers businesses to modernize QA practices, elevate agent performance, and unlock actionable insights.

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