Great CX doesn’t just happen at the surface—it starts deep in your operations.
Join Jimmy Knight, CX advisor and former exec at Lemonade, Whatnot, Tesla, and Microsoft, for a tactical conversation on building customer experience from the inside out. You’ll learn how high-performing companies align operations, people, and technology to deliver seamless, scalable CX that fuels loyalty and growth.
Now the founder of Catapult Partners, Jimmy helps startups and high-growth teams turn CX into a competitive advantage through smarter automation, stronger operations, and a customer-first mindset. In this session, he’ll share playbooks, frameworks, and pitfalls to avoid—plus how leading brands actually operationalize quality behind the scenes.