The biggest risks to customer loyalty don’t always come from what’s said out loud. Pauses, tone, and repeated points of friction often reveal the real story behind dissatisfaction—and too often, those signals get missed.
Join MaestroQA’s David Gunn and Evolution Coach Tracy Podell—who has worked with brands including Slack, Headspace, Amazon, Dropbox, Abercrombie, Osea, and Ilia—for a workshop on how to listen beneath the surface to decode the hidden drivers of churn. Learn why listening for intent—not just words—is key to building trust, and discover how to move from anecdotal complaints to systemic insights.
You’ll walk away with actionable strategies to reduce dissatisfaction, protect revenue, and strengthen customer loyalty.
