From Burnout to Breakthrough:

Building Stronger Customer Support Systems for 2026

Every CX and customer service leader feels the year-end pressure: rising ticket volumes, growing churn risk, and teams stretched thin. As demand intensifies, focus drifts, clarity fades, and motivation starts to slip—often in subtle ways that go unnoticed until performance and results begin to suffer.

These early shifts in engagement aren’t just a people issue—they’re signals that your systems are under strain. The real challenge isn’t simply keeping teams motivated; it’s giving leaders the visibility to see where friction is building—and the tools to turn those moments into coaching opportunities that restore clarity, connection, and performance.

Join MaestroQA’s Scott Kelly and Evolution Coach Belma McCaffrey—who has partnered with leaders at globally recognized brands including Chanel, Burberry, Owyn, Oath, The Financial Times, and EisnerAmper—for a practical, forward-looking workshop designed for Support, CX, and VoC leaders. Together, they’ll explore how to rebuild resilience into your systems before 2026.

When:
Thursday, November 20th | 11am PT/2pm ET
Where:
Zoom
As seen on

As seen on

From Burnout to Breakthrough:

Building Stronger Customer Support Systems for 2026

Every CX and customer service leader feels the year-end pressure: rising ticket volumes, growing churn risk, and teams stretched thin. As demand intensifies, focus drifts, clarity fades, and motivation starts to slip—often in subtle ways that go unnoticed until performance and results begin to suffer.

These early shifts in engagement aren’t just a people issue—they’re signals that your systems are under strain. The real challenge isn’t simply keeping teams motivated; it’s giving leaders the visibility to see where friction is building—and the tools to turn those moments into coaching opportunities that restore clarity, connection, and performance.

Join MaestroQA’s Scott Kelly and Evolution Coach Belma McCaffrey—who has partnered with leaders at globally recognized brands including Chanel, Burberry, Owyn, Oath, The Financial Times, and EisnerAmper—for a practical, forward-looking workshop designed for Support, CX, and VoC leaders. Together, they’ll explore how to rebuild resilience into your systems before 2026.

When:
Thursday, November 20th | 11am PT/2pm ET
Where:
Zoom
As seen on
As seen on
Trusted by 100K+ team members around the globe

What You'll Learn:

What You’ll Learn in This Report: 

Spot the Early Signals of Burnout: Identify subtle signs of disengagement hidden in customer conversations and feedback trends.

Rebuild Focus with Intentional Leadership: Rebuild clarity and purpose by using structured coaching, transparency, and open communication.

Rebuild Rhythms That Sustain Performance: Establish operating practices that keep focus, energy, and results aligned—especially during peak seasons.

About

Belma McCaffrey

Executive Coach, Evolution

Belma McCaffrey is a Partner at Evolution and a certified, trauma-informed Executive and Leadership Coach. She helps leaders and organizations navigate change, strengthen communication, and build resilient, high-performing cultures that sustain growth and wellbeing. Belma has worked with leaders at globally recognized brands, including Chanel, Burberry, Owyn, Oath, The Financial Times, and EisnerAmper, guiding them through leadership development, team effectiveness, and culture transformation. With over a decade of experience in business development and strategy at organizations such as the Associated Press, GroupM, and Condé Nast, Belma brings a sharp understanding of how people and performance intersect.

About

Scott Kelly

Customer Success Manager, MaestroQA

Scott is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.

About

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