
Enable powerful coaching sessions from anywhere in MaestroQA
Prepare coaching sessions from anywhere in MaestroQA
Customize coaching points and cover specific KPIs
Provide data-driven feedback linked to particular tickets and comments
Share sessions, set action items, and track completion with ease


Effortlessly onboard agents and enhance coaching sessions with pre-designed templates
Utilize welcome templates for onboarding
Leverage one-on-one templates for regular meetings
Set SMART goals for agent development
Enhance performance reviews for long-term growth
Amplify your coaching strategies with in-depth reporting and actionable analytics
Identify coaching champions and those needing support
Analyze session trends to highlight agents or teams needing attention
Understand the frequency and distribution of coaching sessions

"Pivoting into Maestro is all about: let's really create a true conversation where all parties had a seat at the table and they could express how they felt, they could share, 'where are their pain points?' 'Where were their knowledge gaps?' And from there, properly record action items. Very much closing the loop with the agent to 1) give them a seat at the table, and 2) have accountability for both coach and agent in the room as well."
Optimize support teams' workflows with MaestroQA data and coaching interface directly within Salesforce
Access customizable QA dashboards
Streamline agent feedback and grading
Seamlessly integrate coaching sessions
Optimize agent performance in Salesforce
Eliminate the need to train on multiple tools

