Coaching

Accelerate performance with actionable coaching workflows

Empower agents and supervisors with data-driven coaching conversations to enhance performance and drive customer satisfaction.

Omni-Present Coaching

Enable powerful coaching sessions from anywhere in MaestroQA

Elevate your coaching experience with the updated Omni-Present Coaching feature. Seamlessly create, customize, and track coaching sessions to foster impactful discussions and drive agent development.

Prepare coaching sessions from anywhere in MaestroQA

Customize coaching points and cover specific KPIs

Provide data-driven feedback linked to particular tickets and comments

Share sessions, set action items, and track completion with ease

Take a Tour

Coaching Templates

Effortlessly onboard agents and enhance coaching sessions with pre-designed templates

Access preset coaching templates to introduce coaching, conduct productive one-on-one meetings, set expectations, discuss KPIs, and facilitate performance reviews.

Utilize welcome templates for onboarding

Leverage one-on-one templates for regular meetings

Set SMART goals for agent development

Enhance performance reviews for long-term growth

Coaching Reporting

Amplify your coaching strategies with in-depth reporting and actionable analytics

Quickly identify coaching trends, pinpoint improvement areas, and foster a culture of accountability at all levels. Optimize your coaching insights with in-depth filters, customizable coaching categories, and detailed drilldowns.

Identify coaching champions and those needing support

Analyze session trends to highlight agents or teams needing attention

Understand the frequency and distribution of coaching sessions

Learn More

See how Gousto Drives Customer Satisfaction with Performance Visibility & Coaching

Watch the Webinar

"Pivoting into Maestro is all about: let's really create a true conversation where all parties had a seat at the table and they could express how they felt, they could share, 'where are their pain points?' 'Where were their knowledge gaps?' And from there, properly record action items. Very much closing the loop with the agent to 1) give them a seat at the table, and 2) have accountability for both coach and agent in the room as well."

Michael Whittaker

Customer Care Training & Quality Manager

Salesforce Native App

Optimize support teams' workflows with MaestroQA data and coaching interface directly within Salesforce

Access customizable dashboards, feedback tables, grading scores, coaching sessions, and to-dos in Salesforce for streamlined agent performance management.

Access customizable QA dashboards

Streamline agent feedback and grading

Seamlessly integrate coaching sessions

Optimize agent performance in Salesforce

Eliminate the need to train on multiple tools

Watch a Demo

Zendesk Native App

Seamless QA integration and enhanced coaching within Zendesk

Elevate agent performance and coaching with the MaestroQA Zendesk Native app, seamlessly integrating QA scorecards, coaching sessions, and customizable metrics within Zendesk for a frictionless in-app experience.

Access coaching sessions alongside ticket information

Customize metrics and view performance dashboards

Provide feedback and suggest features for continuous improvement

Learn More

10 Customer Service Coaching Tips to Boost Agent Performance

Our guide offers strategies and templates to enhance coaching skills, optimize training sessions, and provide insights on QA scorecards.

Download the eBook