The Art of Conversation

Save the Date! Invite-Only VIP Event

When: Sep 27-29, 2023
Where: New York


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Previous Attendees

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The Event Experience

The CX Summit will be held at the prestigious TWA Hotel, conveniently situated at JFK airport. This iconic venue, a winner of the Traveler Readers Voice Awards, will set the stage for enriching discussions and networking opportunities. Our guests will also be treated to an exclusive dining and hospitality experience at a New York Mets game!


Experience it all at our CX Summit in NYC: thought leadership, best practices, product demos, and peer-to-peer insights that inspire a new vision for quality in CX. Join us for this exclusive event!

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Agenda At a Glance

Location: TWA Hotel - JFK Airport *schedule is subject to change

Sep 27th

Sep 28th

Sep 29th

Wednesday 9/27

2:00pm - 4:00pm
Guest Arrival and Check-In
6:00pm - 9:00pm
Welcome Reception in the 1962 Room

Thursday 9/28

8:00am - 9:00am
Breakfast in the Hairdos
9:00am - 12:00pm
Summit Opens in the Constellation Ballroom A
12:00pm - 1:00pm
1:00pm - 4:15 pm
Summit Resumes
Let’s Go NY Mets!  Enjoy an Evening at Ballpark

Friday 9/29

8:00am - 10:00am
Breakfast in the Hairdos
10:00am - 10:30am
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