Build custom conversation KPIs
AI Platform gives your team the tools to refine prompts, test and validate responses, and scale custom AI analysis across 100% of tickets so you can uncover insights that drive change.
Customize Intelligence
Build, test, refine, and launch
Customize what data you want LLMs to run on, define the prompt, and use built-in tools to guide you through every step—from creation to calibration. The AI Platform ensures your analysis is aligned to your business and ready to scale.
LAUNCH KPIs
Turn prompts into scalable KPIs
Once calibrated, each prompt becomes a live, trackable metric. Push it to Reporting to monitor performance across 100% of conversations and make operational decisions based on real behavior.
Power Reporting
Turn unstructured conversation data into structured reports
Each prompt runs continuously across conversations, transforming messy, unstructured data into structured outputs. These insights feed into your broader data ecosystem, unlocking reporting capabilities inside your Conversation Data Platform.
