Custom AI metrics, across every conversation
Turn unstructured customer interactions into structured data you can trust. Create unlimited metrics, run them at scale, and unlock the insights hiding in your conversations.
Customize Intelligence
Build, test, refine, and launch
Start from a template or write your own prompt. Define the answers you want, test on real tickets, and grade side-by-side with AI results. Add notes, compare outputs, and choose to auto-refine prompts from your feedback. Unlike black-box tools, Maestro puts you in control: you decide the rules, you see the reasoning, and you know exactly how each metric is scored before you launch it at scale.
LAUNCH KPIs
Unlimited AI metrics, always-on
Create as many metrics as you need—churn risk, revenue leakage, compliance exposure, customer sentiment, upsell signals, and more. Once aligned with AI, each prompt becomes a live, trackable KPI that runs on 100% of conversations continuously.
Conversation Analytics
Continuous insight from every conversation
AI Platform is the analytics engine that runs custom AI-powered metrics across 100% of conversations. The result is continuous, structured insight into whatever matters most to your business—turning conversation data into a reliable foundation for decisions at every level.
Power Reporting
Turn unstructured conversation data into structured reports
Each prompt runs continuously across conversations, transforming unstructured interactions into structured outputs. These flow into personalized reporting workspaces so every team and leader sees the metrics most important to them. For additional analysis, data can also be exported to data warehouses like Snowflake and connected to your BI tools.
