webinar
What Surveys Don’t Show
The Leadership Moments That Shape Customer Experience
Tuesday, February 17, 2026 | 11AM PT/2PM ET
Zoom
Surveys capture how customers rate an experience—but not what actually happened in the moment. The way leaders set expectations, guide judgment, and reinforce clarity shows up during real interactions, long before feedback scores ever appear.
Join MaestroQA’s Dan Rorke and Evolution Coach Aarti Bhatnagar—who has worked with leading brands including Patreon, Airbnb, Guild, KPMG, ServiceNow, SandboxAQ, Fullscript, and Kaizen Labs—for a leadership-focused workshop on how CX, QA, and Operations leaders can make those moments visible—so teams can align on expectations, reinforce what good looks like, and build experience consistency at scale.
What You’ll Learn
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See the Moments Surveys Miss:
Identify the leadership moments inside real interactions—where expectations are set, clarity is reinforced, or judgment breaks down—long before feedback scores appear.
Understand What’s Shaping the Experience:
Learn how leadership decisions and behaviors show up during customer interactions, influencing trust, confidence, and consistency beneath survey results.
Create Visibility That Scales
Turn unstructured moments into shared insight—so leaders can align on expectations, reinforce what good looks like, and build consistent experiences across teams.
Speakers
Aarti Bhatnagar
Executive Coach, Evolution
Aarti Bhatnagar is an executive coach who supports Chiefs of Staff and operating leaders navigating complex roles with clarity, confidence, and impact. Having served twice as a Chief of Staff—most recently at Guild Education and previously at Change.org—Aarti brings lived experience to her coaching, blending strategic insight with deep empathy. She works with leaders across operations, business strategy, and executive support functions, and is trusted by organizations including Airbnb, Patreon, Guild, KPMG, and ServiceNow. Her approach, which she calls “coachsulting,” combines powerful inquiry with practical guidance to help leaders grow into their influence and reach their career goals.
Dan Rorke
Senior Customer Success Manager, MaestroQA
Dan is a Senior Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.