
Team Calibration
Elevate alignment and consistency in agent evaluation
With team calibration, evaluate agent performance individually using the same scorecard, then convene for a live Calibration Session to align on evaluation criteria, address discrepancies, and provide feedback for improvement. Establishing a regular calibration cadence promotes consistency in grading practices and helps ensure trustworthy QA data.
Conduct collaborative sessions
Align on evaluation criteria
Provide feedback & coaching for improvement
Establish calibration guidelines


Grade-the-Grader (Grader QA)
Enhance grading accuracy at scale
Overcome conflicts-of-interest, best-behavior biases, and scalability issues in team calibrations with GraderQA. Our unique workflow employs benchmark graders to re-grade random tickets blindly, producing an alignment score for accurate standards, alignment, and reliable grading metrics.
Streamline distribution of graded tickets to calibrators
Calibrate graded conversations
Automated Grader QA reporting
Calibration Reporting
Optimize QA metrics with customizable calibration reporting
Identify discrepancies and facilitate discussions for improvement. Address alignment gaps, modify rubrics, and work closely with specific graders to optimize QA metrics and enhance confidence.
Generate detailed calibration alignment reports
Identify discrepancies for targeted improvement
Monitor grader performance over time
