
Elevate alignment and consistency in agent evaluation
Conduct collaborative sessions
Align on evaluation criteria
Provide feedback & coaching for improvement
Establish calibration guidelines


Enhance grading accuracy at scale
Streamline distribution of graded tickets to calibrators
Calibrate graded conversations
Automated Grader QA reporting
Optimize QA metrics with customizable calibration reporting
Generate detailed calibration alignment reports
Identify discrepancies for targeted improvement
Monitor grader performance over time
