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Kick Start Your Customer Support BPO Partnership Successfully

Regardless of the reason, outsourcing your customer support to a BPO can be a great way to maximize efficiency and provide excellent customer experiences. But how can you make sure you are set up for success?

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Fireside Chat with Rubiko - BPO Leader in the iGaming Industry

More than ever, companies need to be able to scale their customer support teams quickly and efficiently. Partnering with a BPO is the logical next step, but how can you ensure that you are effectively partnering with a BPO?

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ON-DEMAND WEBINAR

Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers

Hear BPO management best practices from Justin Evans, Senior Strategist for Salesforce and seasoned CX expert with 15+ years of experience designing and delivering exceptional customer experiences for brands like Saks Fifth Avenue, HBC, and Hertz.

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Don’t trust how your BPO grades QA scores? 

Take back control of your data and get complete visibility into your QA program — measure grader productivity, facilitate calibrations, and deep dive into QA insights

STRATEGIES

Call Center BPOs: Best Practices for Ensuring Quality Interactions with Customers

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Supercharge Your BPO Partnership with These 5 Training & Development Strategies

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How Customers Collaborate with Their BPO Partners Today & What it Should Look Like

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