Outsourcing customer service?
Kick Start Your Customer Support BPO Partnership Successfully
Regardless of the reason, outsourcing your customer support to a BPO can be a great way to maximize efficiency and provide excellent customer experiences. But how can you make sure you are set up for success?
Fireside Chat with Rubiko - BPO Leader in the iGaming Industry
More than ever, companies need to be able to scale their customer support teams quickly and efficiently. Partnering with a BPO is the logical next step, but how can you ensure that you are effectively partnering with a BPO?
Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
Hear BPO management best practices from Justin Evans, Senior Strategist for Salesforce and seasoned CX expert with 15+ years of experience designing and delivering exceptional customer experiences for brands like Saks Fifth Avenue, HBC, and Hertz.
Don’t trust how your BPO grades QA scores?
Take back control of your data and get complete visibility into your QA program — measure grader productivity, facilitate calibrations, and deep dive into QA insights