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AUTO QA
Supercharge your manual quality program
While alternative QA solutions focus solely on an AutoQA score, we take a different approach. We believe Auto QA is not just about numbers; it's a powerful tool that surfaces hotspots, enabling your QA team to delve deep and derive actionable insights.
Smart grading at your fingertips
Enhance your quality assessments with Co-pilot AI Grading Assist. It seamlessly integrates with your custom rubrics to provide precise scoring and reasoned insights, all tailored to your specific business needs. Elevate your QA accuracy and consistency, effortlessly ensuring every evaluation upholds your high standards.
Empowering human-centric quality assurance
We understand that true quality assurance goes beyond automated scores. That's why Auto QA serves as a catalyst for human-centric insights. Rather than relying solely on algorithms, our approach combines the efficiency of automation with the expertise of your QA team.
AI meets human expertise
Discover actionable insights as our AI-enhanced analytics reveal the data behind customizable metrics. With Auto QA facilitating targeted QA, effortlessly pinpoint root causes for in-depth root cause analysis, empowering proactive improvement strategies.
It’s an exciting time to be in QA. We’re moving from compliance and auditing to using data and insights to improve customer experiences and drive better business decisions.”
Insights tailored for maximum impact
Gain instant clarity on your KPIs with Auto QA. Whether it's our out-of-the-box metrics or your custom-created KPIs, Auto QA analyzes 100% of tickets for comprehensive data across all metrics. Say goodbye to guesswork and hello to informed decision-making.
Transforming Auto QA data into actionable strategies
Visualize data at the team, agent, or ticket-level on our Performance Dashboard to effortlessly identify areas for improvement. With the ability to drill down into specific metrics, coaching agents effectively becomes second nature, fostering a culture of continuous improvement.
Explore CEO/CX strategy chats
Insightful chats about the evolving role of customer experience within the business organization.
Redefining Quality Problem Solving in CX: A Six Sigma Approach to Root Cause Analysis
Join us for a pivotal webinar featuring Pete Pande, President of Pivotal Resources, a celebrated author and Six Sigma expert, alongside the innovative leaders from MaestroQA. Delve into the transformative power of Six Sigma's Root Cause Analysis as we uncover how it can serve as your strategic advantage, spotlighting potential blind spots in your customer support strategy and addressing the real issues behind customer dissatisfaction.
Agent Coaching in the Chatbot Era: The Power of Human Connection ✨Embracing Targeted Coaching Strategies for Exceptional Agent Performance
As automated systems and chatbots become increasingly central to customer service, the importance of the human touch in customer support has never been greater. Our upcoming workshop will reveal the secrets to delivering personalized, impactful coaching that not only inspires agents but also propels them towards excellence in every interaction. Discover how to recognize and harness each agent's distinct strengths, establish realistic objectives, and cultivate a culture of excellence throughout your team.
Discover how the Performance Dashboard can be tailored to elevate your team's performance
