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Auto QA
Supercharge your manual quality program with speech & text analytics
Request Demo
Conversation Analytics Platform
Voice of Customer Insights
- Auto-Tagging Conversations
- Customer Sentiment Analysis
- Churn Risk Dashboard
- Customer Topic Analysis
Automated Agent Quality KPIs
- User Verification
- Agent Talk Time
- Automated Customer Effort Score
- Macro Personalization Score
- And More
Targeted QA for Root Cause Analysis
- DSAT Analysis
- SLA Breach Analysis
- Negative Sentiment Score
- And More
“It’s an exciting time to be in QA.
We’re moving from compliance and auditing
to using data and insights to improve customer experiences
and drive better business decisions.”
We’re moving from compliance and auditing
to using data and insights to improve customer experiences
and drive better business decisions.”
- Sigmond Varga, Sr. Customer Operations Manager, DailyPay
CEO / CX Strategy Chats
Insightful chats about the evolving role of customer experience within the business organization.
