Conversation Analytics Platform

Voice of Customer Insights

  • Auto-Tagging Conversations
  • Customer Sentiment Analysis
  • Churn Risk Dashboard
  • Customer Topic Analysis

Automated Agent Quality KPIs

  • User Verification
  • Agent Talk Time
  • Automated Customer Effort Score
  • Macro Personalization Score
  • And More

Targeted QA for Root Cause Analysis

  • DSAT Analysis
  • SLA Breach Analysis
  • Negative Sentiment Score
  • And More
“It’s an exciting time to be in QA.
We’re moving from compliance and auditing
to using data and insights to improve customer experiences
and drive better business decisions.”
- Sigmond Varga, Sr. Customer Operations Manager, DailyPay