Performance Dashboard
The key to performance excellence is in your hands
Elevate agent performance with customizable insights, AI-enhanced precision, and seamless agent coaching and development
Do more in a single platform
All of your metrics in one place — get tailored insights for your organization’s critical workflows.
Achieve comprehensive visibility by integrating Auto QA, Manual QA, helpdesk, and workforce management data
Effortless monitoring of multiple metrics on a unified dashboard
Streamline coaching and development with a consolidated view
Coaching, grading, and beyond
Grant non-agents a bird's-eye view of rankings on the Performance Dashboard.
Coach, grade, and provide feedback directly from the dashboard
Elevate your coaching sessions with insights gathered from your custom dashboards
Identify training needs and proactively address underlying issues
Explore our dashboard features
Shareable dashboards
Customize dashboards for agents and non-agents, share team-specific views for targeted insights, and distribute admin-curated dashboards for unified visibility.
Customization options
Generate custom heat maps for trend spotting, design precise bespoke dashboards, and easily fine-tune details with various display options and filters.
Gamified leaderboards
Transform tracking into engaging experiences, foster friendly competition with leaderboards, and gain holistic agent rankings insights.
Unique use cases
Embrace innovative QA for business-wide excellence, explore insights with tailored use cases aligned with your goals, and extend excellence beyond typical interactions.
AI-enhanced insights
Unlock customizable Auto QA metrics, automated agent quality KPIs, and targeted QA for comprehensive root cause analysis.
Amplify impact
Leverage QA results for agent collaboration, gain insights into BPO performance for continuous improvement, and articulate QA's value for ROI.
With MaestroQA's heat map, we've left the old world of navigating through multiple spreadsheets behind. Now, everything is in one place - a true game-changer for productivity and clarity.
Visualizing Performance
Delve into Screen Capture metrics to analyze and understand workflows at a deeper level.
Elevate the coaching experience with enriched insights through Screen Capture videos
Back up data with valuable observations captured through back-office workflow analysis
Find coaching and process insights faster by highlighting the moments that matter in your recordings
Precision refined, performance elevated
Elevate your data game with AI Classifiers – uniquely tailored to align with your team and company goals. These highly customizable classifiers analyze 100% of tickets through Auto QA, unlocking key insights for root cause analysis, trend identification, and beyond.
Tailor classifiers to your team's unique needs with our custom metric builder
Utilize GPT-4 AI technology for precise phrase generation, keyword identification, and classifier refinement
Integrate AI Classifiers seamlessly into the Performance Dashboard to access real-time data, automate QA metrics, and gain centralized insights
Discover how the Performance Dashboard can be tailored to elevate your team's performance
