CEO/CX: Strategy Chats

Writing the Auto QA Playbook

Insights from the CEO of MaestroQA

As customer support transforms into an experience center, agents are no longer just support representatives — they are also brand ambassadors and retention drivers. However, with the introduction of AI tools, the CX landscape is once again evolving.
‍
In this conversation with Vasu Prathipati, CEO & Co-Founder of MaestroQA, learn how to incorporate an Automated Quality Assurance program that will revolutionize your customer support, improve key performance indicators, and boost your bottom line. Vasu shares valuable frameworks, techniques, and tips to help you navigate this transformation and stay ahead of the competition.

When: Available Now
Where: On-Demand

This is part of a twice-a-month webinar series so stay tuned for more!
‍

In this strategy chat, Vasu will discuss:

Effective integration of automations and AI into customer support QA for maximum benefits

Strategies for creating targeted coaching opportunities to help agents enhance the customer experience while maintaining a personal touch

Leveraging AI to develop customizable quality KPIs to drive actionable insights and improve support metrics

Best practices for optimizing the use of AI and collaborating with BPOs to establish a seamless and efficient customer experience

About CEO/CX: Strategy Chats

Twice a month, MaestroQA hosts insightful chats about the evolving role of customer experience within the business organization. We will explore emerging trends, challenges and opportunities to harness technology to increase the bottom line impacts of CX on business revenue and growth.

Trusted By

CEO of MaestroQA:
Vasu Prathipati

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences.

A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.