Empowering Agent Growth with Quality
How Classpass Leveraged Data-Driven Evaluations & Trainings to Accelerate Performance
5 Tips to Empower Agent Growth
Gain key insights from Classpass, a leading fitness class booking platform, on leveraging data-driven evaluations and personalized training to bolster performance-driven promotions and empower agents to deliver exceptional support. Hear Amy Fleming, Manager of Education and Quality Enablement at Classpass, reveal top tips behind their successful strategy.
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“Quality data isn't just about assessing performance; it's the driving force behind our collaborative decision-making. By leveraging data in a targeted QA process, we surface critical insights that shape our current priorities and initiatives.”
Amy Flemming
Manager of Education and Quality at Classpass / Mindbody
AUTOQA
COACHING
CALIBRATIONS
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