CEO/CX: Strategy Chats

GPT vs. QA Analyst

Walk through MaestroQA Labs Experiment with CTO/CEO

With the introduction of AI tools, the CX landscape is once again undergoing evolution. In this chat, Vasu Prathipati and Harrison Hunter, the CEO and CTO of MaestroQA, respectively, will present an experiment they conducted to compare the Auto QA capabilities of ChatGPT against those of a QA Analyst. The experiment raises the question of whether it is possible to align machine learning tools with the objectivity and sensibility of a trained CX analyst.

When: Available Now
Where: On-Demand
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This is part of a twice-a-month webinar series so stay tuned for more!
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In this strategy chat, Vasu & Harrison will discuss:

Experiment Goal: Comparing ChatGPT's Auto QA with that of a human analyst to assess the AI's objectivity and sensibility in CX analysis.

Process: Discussing the experiment process and evaluation methods used for both the AI tool and the human analyst.

Results: Covering experiment results, insights, and lessons learned.

Takeaways: Sharing conclusions on the potential of AI in CX analysis and the challenges in aligning it with human judgment.

Next Steps: Addressing opportunities for collaboration and further research and development in AI and CX analysis.

About CEO/CX: Strategy Chats

Twice a month, MaestroQA hosts insightful chats about the evolving role of customer experience within the business organization. We will explore emerging trends, challenges and opportunities to harness technology to increase the bottom line impacts of CX on business revenue and growth.

Trusted By

CEO of MaestroQA:
Vasu Prathipati

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences.

A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.