Empowering Agent Growth: Quality as a Benchmark at Classpass
In today's customer support landscape, quality and customer experience are intertwined. Classpass, a top fitness class booking app, exemplifies this connection. The Classpass Quality team prioritizes quality for agent growth, customer experience, and training. They collaborate closely with the CX team, evaluating interactions, identifying improvements, and providing feedback for coaching. Amy Fleming, Manager of Education and Quality Enablement, will discuss Classpass' innovative approach at our event. Learn about targeted coaching, automation, and agent groups for optimized quality assessments. Data-driven evaluations and personalized training paths drive exceptional support and performance-based promotions. Explore the impact of quality on customer satisfaction and gain practical strategies for your own customer care initiatives. Secure your spot now!