CEO/CX: Strategy Chats

How to Evaluate “AI” Vendors

Insights from the CEO of MaestroQA
With the introduction of AI tools, the CX landscape is once again evolving. In this chat with Vasu Prathipati, CEO & Co-Founder of MaestroQA, we will discuss the best practices for evaluating AI vendors. What questions should you ask? What are their strengths? What is the return on investing in AI for your customer support team and your overall business? Vasu will provide effective frameworks, techniques, and tips to navigate the transformation and gain a competitive advantage.

When: Available Now
Where: On-Demand

This is part of a twice-a-month webinar series so stay tuned for more!

In this strategy chat, Vasu will discuss:

Which AI tools can truly integrate automations and AI into customer support QA to achieve optimal results
Discover which AI technologies strike the right balance between automation and personalized coaching to enhance the customer experience
AI promises to deliver actionable insights and drive support metrics - but which AI partners can truly deliver on these promises
Evaluate the strengths and limitations of AI in providing insight into your BPO partners and establishing a seamless customer experience

About CEO/CX: Strategy Chats

Twice a month, MaestroQA hosts insightful chats about the evolving role of customer experience within the business organization. We will explore emerging trends, challenges and opportunities to harness technology to increase the bottom line impacts of CX on business revenue and growth.

Trusted By

CEO of MaestroQA:
Vasu Prathipati

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences.

A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.