CEO/CX: Strategy Chats

The Art of Conversation: Keynote Address

Insights from the CEO of MaestroQA
Last month, MaestroQA hosted The Art of Conversation, a Customer Experience Summit held in New York City. Esteemed professionals in the field of Customer Support Quality Assurance gathered to explore the advancements in QA technology and its implications for the overall CX landscape. Join Vasu Prathipati as he shares his keynote address from the event and invites you to share your thoughts on the future of customer experience.

When: Available Now
Where: On-Demand

This is part of a twice-a-month webinar series so stay tuned for more!

In this strategy chat, Vasu will discuss:

Shifting from Random to Targeted QA approach
AutoQA KPIs as industry standards (e.g., CSAT, FCR, AHT)
Utilizing productivity, QA, and CX data as a heat map for hotspot identification
Overcoming main blockers for QA team progress

About CEO/CX: Strategy Chats

Twice a month, MaestroQA hosts insightful chats about the evolving role of customer experience within the business organization. We will explore emerging trends, challenges and opportunities to harness technology to increase the bottom line impacts of CX on business revenue and growth.

Trusted By

CEO of MaestroQA:
Vasu Prathipati

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences.

A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.